Business Intelligence Associate

Position Information

Classification Title IT Technical/Paraprofessional/Professional FLSA Non-Exempt FTE 1.00 Minimum Qualifications

Requires technical knowledge in the field acquired through an apprenticeship, a 2-year degree, or professional certificate. Please contact your Human Resources office for an evaluation of education/experience in lieu of the required minimum qualifications.

Preferred Qualifications

• Associate's or bachelor's degree preferred with related professional or educational experience with data analysis, analytics, or data reporting

• Exhibits behavior that supports the mission, vision, and values of the University of Georgia

Position Summary

Reporting to the Associate Director of Business Intelligence this position is responsible for delivering reports, dashboards, and other business intelligence solutions, as defined by the Associate Director of Business Intelligence that support the mission of the Division of Development and Alumni Relations. A person in this position primarily develops and maintains queries, selections, exports, and export definitions in the Blackbaud CRM database. This position also assists in developing & maintaining dashboards, visualizations, and reports. This position also occasionally facilitates training of query users within the Blackbaud CRM database. The position is responsible for assisting end-user support for the UGA fundraising system, GAIL-Giving and Alumni Information Link (Blackbaud CRM). This position involves troubleshooting, problem solving, collaboration, and the ability to work effectively with campus users and internal staff. Confidentiality is essential in dealing with alumni/donor records and sensitive information.

Knowledge, Skills, Abilities and/or Competencies

• Understanding of data systems

• Experience or exposure to analytic tools, such as Tableau, Qlik, and PowerBI

• Proficiency in Microsoft Excel

• Strong attention to detail and demonstrated ability to analyze data, troubleshoot, and problem solve

• Strong organization, prioritization, time management skills, and ability to multi-task

• Strong reading comprehension skills

• Excellent verbal and nonverbal communication skills and the ability to deal effectively and professionally with a variety of persons

• Collaboration and working effectively with campus users and internal staff

• Self-starter, takes initiative, and can work independently as well as in a team environment

• Ability to follow directions and meet deadlines

• Ability to receive constructive feedback on a regular basis pertaining to overall performance and internal metrics

• Demonstrated superior customer service skills

• High standard of professionalism and adherence with confidentiality

• Ability to adapt to new technology

• Display learning agility which is the ability and willingness to learn from experience and apply that to new situations in a successful manner

• Communicates and employs interpersonal actions that model high standards of professional, responsible, accountable, and ethical conduct

Additional Division Expectations:

• Through open, honest, and respectful communication, all staff, supervisors, and colleagues of the Division of Development & Alumni Relations are expected to interact with fairness, compassion, and decency. All employees will be held accountable for meeting the expectation of promoting a stable, productive, and healthy work environment.

• Adherence to CASE standards and commonly accepted industry standards relating to fundraising reporting are expected of all fundraisers. All fundraisers will be held accountable for meeting this expectation.

Physical Demands

• Work in a standard office environment

• Sit and work at a computer workstation for an extended amount of time

• Work using electronic mail, telephone, face-to-face discussions, paper form correspondence

• Communicate effectively in writing, speaking, and listening

• Organize and establish priorities; Remember detail; multi-task

• Lift and/or move up to 20 pounds

• Walk, stand, stoop, lift, kneel, climb

Is driving a responsibility of this position? No Is this a Position of Trust? Yes Does this position have operation, access, or control of financial resources? No Does this position require a P-Card? No Is having a P-Card an essential function of this position? No Does this position have direct interaction or care of children under the age of 18 or direct patient care? No Does this position have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications) Yes Credit and P-Card policy

Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the UGA Credit Background Check website.

Background Investigation Policy

Offers of employment are contingent upon completion of a background investigation including, a criminal background check demonstrating your eligibility for employment with the University of Georgia; confirmation of the credentials and employment history reflected in your application materials (including reference checks) as they relate to the job-based requirements of the position applied for; and, if applicable, a satisfactory credit check. You may also be subject to a pre-employment drug test for positions with high-risk responsibilities, if applicable. Please visit the UGA Background Check website.

Duties/Responsibilities

Duties/Responsibilities

Complete GAIL (Blackbaud CRM) query and export tasks assigned through ticketing or project management solution within appropriate deadlines using GAIL (Blackbaud CRM). Log all requests in ticketing system or project management solution.

Percentage of time 70 Duties/Responsibilities

Complete reports, dashboards, analytic solutions, and other tasks assigned through ticketing or project management solution within appropriate deadlines. Log all requests in ticketing system or project management solution.

Percentage of time 15 Duties/Responsibilities

Assist in training query users on the query tool and all associated tasks such as export definitions and export processes.

Percentage of time 5 Duties/Responsibilities

Provide 1st line support for end users of GAIL (Blackbaud CRM) and supported analytic solutions through ticketing system and/or project management system.

Percentage of time 5 Duties/Responsibilities

Continuously develop technical skillsets related to analytic and reporting platforms, such as Tableau or Qlik, supported and utilized by the division.

• Actively review and participate in relevant online user groups.

• Research and utilize best practices that promote accuracy, security, usability, and performance.

• Utilize relevant online resources and trainings to stay current on new platform enhancements and best practices.

Percentage of time 5

Contact Information

Recruitment Contact

Contact Details

For questions concerning this position or recruitment progression, please refer to the Recruitment Contact listed below.

Recruitment Contact Name Development & Alumni Relations' Office of Talent Management Recruitment Contact Email dartalent@uga.edu Recruitment Contact Phone

Posting Specific Questions

Required fields are indicated with an asterisk (*).

• How did you hear about this vacant position?

• African American Development Officers (AADO)

• Association of Fundraising Professionals (AFP)

• Annual Giving Network

• CASE

• Chronicle of Higher Education

• Chronicle of Philanthropy

• Current UGA Employee

• Diverse Jobs

• Handshake

• HigherEdJobs

• Insight Into Diversity

• LinkedIn

• Talent Management Newsletter

• UGAJobs (UGA's job board)

• Other (please provide)

Applicant Documents

Required Documents

• Resume/CV
• Cover Letter

Optional Documents

Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact University HR (hrweb@uga.edu).

The University of Georgia is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ethnicity, age, genetic information, disability, gender identity, sexual orientation or protected veteran status.