At Khoros, our passion is to help the world's best brands create customers for life. We build products we're proud of, and we're passionate about customer success. As part of the Vista Equity family, you'll receive best in class development opportunities and the ability to work with customers like Samsung, HP, Sony and Visa.
Khoros is looking for an expert Business Intelligence Analyst to join our Business Systems team. This person will help drive the insights that allow us to expand our offerings, grow our customer base, and improve our operations. To support this development, we need to deliver clear reporting and analysis of business performance.
The Khoros engagement platform comprises Online Community, Social Media Management and Messaging products for social customer service, social support and social media marketing teams to listen, respond and act on customer conversations creating deep relationships and fostering brand loyalty and advocacy.
The best Fortune 1000 companies in the world trust Khoros to help them build closer, more personalized and trusted relationships with their customers. Some of our clients: HP, Samsung, and LiveNation (to name a few). We are a Vista Equity Partners portfolio company, growing fast and adding new products to our platform organically and inorganically.
Some Responsibilities Include:
Collaborate with other BI team members to drive the strategic planning required to meet business needs and objectives
Serve as a subject matter expert and mentor around data analysis and related best practices to business partners
Enable effective decision making by retrieving and aggregating data from multiple sources and compiling it into a digestible and actionable format
Propose and implement business metrics for senior management reviews and work with business intelligence and data engineers to design and develop data infrastructure to support business growth
Perform deep-dives to find the root causes behind variances of key parameters over a given time-period
Lead evaluations of existing business practices and drive continuous improvement efforts
Bachelor Degree (or equivalent)
Experience with data visualization tools such as Tableau, Domo, Qlik, Power BI, Looker or other BI platforms is preferred.