PNC Financial Services Group, Inc. Birmingham , AL 35202
Posted 2 weeks ago
Position Overview
At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Business Experience Planning & Administrative Specialist, within PNC's Enterprise Fraud organization, you will be based in Pittsburgh, PA, Cleveland, OH, Birmingham, AL, Phoenix, AZ or Dallas, TX. The position is primarily based in a PNC location. Responsibilities require time in the office or in the field on a regular basis. Some responsibilities may be performed remotely, at the manager's discretion.
Serves as the business relationship link between business units and all risk-related items and other performance-related functions for the organization.
Provides valued strategic level support and guidance through fraud initiatives. Communicate decisions, priorities, and relevant project information to appropriate levels of staff regarding business unit requests, projects, and initiatives. Proactively coordinate knowledge of technology risks and opportunities to build competitive advantage and improve efficiency and effectiveness of business units.
Proactively serves as a "trusted advisor," and is a business office point of contact to business line leaders and managers. They focus on strategic initiatives and planning activities for their business area. They strive to understand business challenges, including priorities and issues.
Analyzes line of business performance includes comparing intended outcomes with actual outcomes, evaluating quality controls to see how effective they are and identifying errors in a system.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Strategic partner with in the Enterprise Fraud Business Group
Perform business analysis and prepare recommendations and business plans as needed
Provide relevant information and so that management can provide recommendations
Partner with key staff members to assist with strategic business plans
Possess strong analytical skills
Collaborate with the team
Assists with Annual Plan & Budget Management
Create & document processes, including workflows
Skills:
Excellent project management skills
Self- starter, takes initiative
Strategic thinking and planning
Operational execution excellence
Systems thinking
Team and collaboration orientation
Problem solving
Performance driven
Effective written and verbal communication skills
Office 365 and SharePoint
Well versed in Jira
Well versed in Confluence
PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.
Job Description
Provides support and assistance for implementation and/or administrative efforts for line of business initiatives. Demonstrates commitment to quality by delivering the CARES model to customers and/or internal partners.
Identifies more complex problems and provides advice and resolution in support of line of business initiatives.
Partners with other departments or other functional areas in support of line of business initiatives.
Independently provides data collection, research and reporting for assigned line of business initiatives.
Recommends and delivers best practices and learning plans that meet business objectives.
PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:
Competencies
Accuracy and Attention to Detail
Analytical Thinking
Business Process Design
Data Gathering and Analysis
Effective Communications
Planning: Tactical, Strategic
Problem Solving
Work Experience
Roles at this level typically require a university / college degree, with 2+ years of relevant professional experience. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.
Education
Bachelors
Additional Job Description
Benefits
PNC offers employees a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include medical/prescription drug coverage (with a Health Savings Account feature); dental and vision options; employee and spouse/child life insurance; short- and long-term disability protection; maternity and parental leave; paid holidays, vacation days and occasional absence time; 401(k), pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption assistance; educational assistance and a robust wellness program with financial incentives. To learn more about these and other programs, including benefits for part-time employees, visit pncbenefits.com > New to PNC.
Disability Accommodations Statement:
If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com. Please include "accommodation request" in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.
Equal Employment Opportunity (EEO):
PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.
California Residents
Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.
PNC Financial Services Group, Inc.
Posted 1 week ago
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