Business Execution Consultant (Policy & Procedure Writer)

About this role:

Wells Fargo is seeking a Business Execution Consultant in Wells Fargo Auto as part of Wells Fargo Consumer Lending group. The Business Execution Consultant will be responsible for consulting, creating, maintaining, certifying, and publishing business procedures (artifacts) to ensure employees have the information they need to perform their job functions, serve customers, and manage risk. Their responsibility of managing a large pipeline of procedures within the customer journey will be key. This role will actively engage with all levels of leadership and partners. Learn more about the career areas and lines of business at wellsfargojobs.com.

Responsibilities Include:

• Facilitate meetings with various partners throughout the organization and follow-up with notes and actions.

• Partner with regulatory change agents to proactively identify required updates prior to publication with respect to regulatory changes.

• Take initiative and work independently with minimal supervision in a structured environment.

• Coordinate completion of multiple tasks and meet aggressive time frames.

• Maintain document library and/or repository and update tables and verbal disclosures in appropriate systems as applicable.

• Review changes to business documentation for potential impacts to other documentation or resources.

• Create, edit and format moderately complex to complex internal documents related procedures and policies.

• Present recommendations for resolving moderately complex to complex problems and projects.

• Assist others to resolve process gaps, providing input and suggestions based on observations.

• Research, review and translate technical information to end users.

• Provide guidance to less experienced internal employees.

• Collaborate and consult with peers, colleagues, management and stakeholders to resolve issues and achieve goals.

• Consult with subject matter experts to understand business needs as it relates to business documentation throughout the business's entire process.

• Own requests for procedure updates of varying complexity from start to finish while adhering to internal documentation standards.

• Review process/procedure changes for potential impact to other documentation or resources.

• Partner with business leaders, subject matter experts, and stakeholders to proactively identify content updates.

In this role, you will:

• Participate in a variety of assigned and ongoing business operations to ensure success in meeting business goals and objectives

• Identify opportunities for process improvement by conducting root cause testing of all compliance and business metrics

• Determine areas of strength or Business Execution opportunity within defined scope of work

• Review and research strategies and action plans to establish effective processes while meeting performance metrics and policy expectations

• Utilize independent judgment to guide moderate risk deliverables

• Present recommendations to develop, implement, and monitor strategic approaches, effectiveness of support function, and business performance improvement opportunities for managing risks of the business

• Exercise independent judgment and provide guidance in diverse support functions and operations for a single business group within a line of business

• Collaborate and consult with leaders and executive management

• Provide work direction to less experienced Strategy and Execution staff

Required Qualifications:

• 2+ years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• 2+ years of Procedure Writing experience.

• Extensive knowledge and understanding of professional technical writing processes and tools.

• Excellent verbal, written, and interpersonal communication skills.

• Strong knowledge of grammar and standard English.

• Strong organizational skills and capability of multitasking.

• Ability to work independently and collaboratively with all organizational levels, where flexibility and adaptability are important.

• Intermediate Microsoft Office skills.

• Ability to document complex concepts in a clear manner.

• Ability to follow common style guides (APA, MLA, Chicago) and custom style guides (Wells Fargo Writing Guide and business unit style guide).

• Present recommendations to resolve moderately complex problems and projects.

• Identify as well as assist others to resolve process gaps.

• Strong analytical skills with high attention to detail and accuracy.

• Ability to manage competing priorities with strict deadlines.

• Experience with Adobe Acrobat Pro, OpenText, Jira, Alfa Systems, and AppWorks.

Job Expectations:

• This position offers a hybrid work schedule.

• Ability to travel up to 10% of the time.

• This position is not eligible for Visa sponsorship.

Posting Locations:

• 6051/6061 N State Hwy 161 Irving, TX.
• 2501 S Price Rd, Chandler, AZ.

Required locations listed above. Relocation assistance is not available for this position.

Posting End Date:

14 Jun 2024

• Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.