Business Development Support Specialist

As a member of the Business Banking team, you will deliver Legendary Experience to both internal and external customers by living our Core Values daily. You will support the Business Banking team and its customers by answering phone calls and processing requests; responding to emails in an accurate and timely manner; and monitoring department reports to support the overall growth of Business Banking.

What are we looking for? You have a passion for promoting a strong team and upholding the Central Bank of Sedalia culture.

You are friendly, organized and enjoy adding value to the customer experience. You have a strong desire to learn and support the Business Banking team and customers with an authentic, fun and engaging attitude. You are a self-motivated, courteous, and professional individual that can juggle tasks while keeping everything and everyone you support on time and in order.

How You'll Contribute to the Team

Technical Support: Process ACH change requests (temporary limit increases, adding users, removing users, etc.) that come through the department via email and phone.

Complete requested changes for updates to BusinessLink Add and remove users to business credit cards as well as process increase requests when applicable.

Review and process the necessary paperwork to complete setup and maintenance for all Business Banking products.

Strong customer relations skills and ability to communicate and work well with employees and customers in a cooperative, positive manner.

Work closely with team members throughout the bank to ensure that requests are processed in an accurate and timely matter.

Support both customers and colleagues with commercial account inquiries.

Call on potential and/or existing clients to development new relationships, increase existing relationships or retain current clients.

Ensure quality service and effective and efficient operations support for business banking.

Responsible for performing the back-office tasks necessary to support all the business banking products and services such as ACH, Online Banking, Credit Cards, Security Products, Checking and Deposit Products.

Subject matter expert for all aspects of commercial banking operations.

Be able to explain retail and commercial products to customers to ensure we are taking care of the needs of the business and their employees.

Be willing to travel to business locations for presentation(s) of banking products.

Must be able to prioritize daily work to meet deadlines.

Will provide guidance and direction to those not fully trained in business banking processes.