Business Development Specialist

Overview

Hebrew SeniorLife employees set the highest standard in our commitment to redefine the experience of aging. With compassion, resilience, and determination, we make a difference in the lives of patients, residents, their families, and the broad senior care community every day. And they in ours as well. These life-changing connections give our work meaning and fuel our desire to advance our potential. To be all that we can be. At Hebrew SeniorLife, that's uniquely possible. Because here we're supported to always keep growing. And as we do, so does our collective impact.

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Our benefits include:

• Excellent medical and dental benefits, available on your first day for positions over 24 hours/week• A 403b retirement plan open to all employees, including per diems• Generous paid time off• On-site health and wellness programming• Tuition reimbursement and scholarships• An employee recognition program

The Business Development Specialist will be responsible for building and maintaining referral relationships, acquiring new clients, ensuring overall satisfaction and coordinating with local teams to ensure the provision of high-quality service and safe transitions in care.

The Specialist aligns and delivers results and enables the success of each business unit assigned. She/he also maintains the successful achievement of the Agency's mission, goals, and objectives.

Responsibilities

• Building and maintaining relationships with referral sources in the community to build brand awareness and new clients for Hebrew SeniorLife Home and Community Based Services (HSL HCBS). Ensuring the satisfaction of the referral sources worked with to generate ongoing, long-term business

• Building priority lists, advancing relationships, tracking personal activity effectively and completing all the other necessary steps of successful referral marketing

• Representing HSL HCBS in networking groups, at events, on committees and in other community settings

• Responding to prospective client inquiries, whether in-person, via phone or web form, and ensuring they receive the information they need

• Communicating effectively to ensure that stakeholders and referral sources are satisfied, and that relevant information is communicated in an effective and timely manner

• Participates with HCBS leadership in quarterly MARCOMM meetings establishing collegial relationships and communicating areas of opportunity for HCBS.

• Providing active relationship management when needed for existing referral cases - this may include referral meetings, family meetings, and more.

• Maintaining a pulse on the strategic position of HSL HCBS within the market, identifying new opportunities to enhance HSL's reputation or build the referral base, helping to implement new programs and initiatives, and helping leadership understand the competitors.

• Manages own day to day operations, meeting targets and demonstrating coordination with HCBS leadership and Intake Team.

• Drives program expansion within the regulated environment and in alignment with the senior leader vision.

Required Qualifications

• Two years of sales experience preferably in health care, home care, or related field.

• Excellent customer service and sales skills.

• Computer proficiency and ability to document sales activity timely and accurately in the Salesforce platform.

• Familiarity with Zoom/ video conferencing, social media platforms and Google products.

• The ability to use market intelligence, analytics, and data to make informed decisions throughout the sales cycle.

• Current driver's license and proof of insurance

• Flexibility and adaptability to thrive in a fast-paced environment in which change is the norm.

• An entrepreneurial spirit, drive, and goal-oriented work ethic.

• High energy and a positive attitude, with the ability to excel under pressure.