Penske Automotive Group San Jose , CA 95111
Posted Yesterday
Summary/Objective
The BDC Representative is responsible for making inbound and outbound calls and communicating with prospects and customers via text, email, or social media as assigned.
Essential Functions
Training is 3-4 weeks long
Training includes shadowing, mock calls, legal training, how to use computer systems, and how to schedule sales appointments
Completes inbound and outbound calls with a focus on lead-generation activities for newly assigned departments.
Makes daily call quota
Respond to inbound internet inquiries by phone, text message, and email
Schedules, confirms, and reschedules sales appointments as necessary
Obtain and record basic demographic information about each customer using dealership sales control system
Assists with answering customer inquiries and problems by routing customers to the contact and or department
Conducts telephone and in-person transactions courteously and promptly
Understand the terminology of the automobile business and keep abreast of technological changes
Understand the manufacturer requirements and policies for assigned brands
Follows all attendance and punctuality standards and adheres to timekeeping standards; Employees are required to record the beginning and end times of any shift, break, or departure from work for personal reasons
Follows the Company Code of Business Ethics and Conduct
Understands and follows all work rules and procedures and follows lawful directions from Supervisors
Upholds the company's non-disclosure and confidentiality policies and agreements
Maintains a professional appearance in accordance with company policy
Attends pertinent training and stays current with the sales department concerns and sales techniques
Attends company meetings as required
Other duties as assigned
Penske Automotive Group