Business Development Representative (Outbound)

As the #1 advisor for developing and empowering people to deliver the highest quality care, HealthStream's brands include best-in-class apps, software, and specialized solutions. Over the last 30+ years, our Company has remained committed to solving big problems and growing into new product lines. We are constantly innovating and finding new ways to positively impact healthcare organizations.

What does our values-based culture offer you?

• A collaborative work environment

• A mission-oriented mindset

• Work-from-home flexibility

• A chance to grow your career

All our HealthStreamers share a common vision: to improve the quality of healthcare by developing the people who deliver care. For over 30 years, we have remained committed to providing effective solutions through innovation and constant growth. Today, we offer a unified suite of products to streamline scheduling, credentialing, training and learning management, workforce development, and other key areas in the healthcare industry. We provide recurring value and, as a HealthStreamer, you will be at the forefront of healthcare technology innovation!

We offer work-from-home flexibility as part of our hybrid workplace policy. Our three Resource Centers (located in Nashville, TN; Boulder, CO; and San Diego, CA) are available for scheduled in-person events or assigned workspaces for those who want to work in the office. Remote team members also have access to flexible space scheduling for occasional use.

We encourage collaboration and commit to growth for our entire team. Our thriving culture allows our team members to continuously solve big problems, and we value these contributions. If you want to work for a company committed to its values and vision, HealthStream is the place for you!

We make sure patients receive competent care from qualified people. As a HealthStream team member, you would help this vision come to life. We pride ourselves on being a community where you can both build your career and take time away to fulfill your life goals and commitments.

Your Role As a HealthStreamer

Position Summary

The Business Development Representative (Outbound) role has been created for the purpose of generating interest, developing leads, and increasing market share for HealthStream's solutions. In conjunction with sales leadership, marketing, and product management, the individual is responsible for generating, developing, and qualifying new leads for the sales organization through telephone, email and product launch campaigns. A key objective of this position is to achieve a target number of qualified leads and discovery calls in a given year. This position will prepare you for a sales role within HealthStream.

This role is based in Nashville, TN and will require relocation.

Essential Duties and Responsibilities

You will be responsible for adhering to all HeathStream security policies, procedures, and assigned training.

• Work closely with HealthStream solution teams to develop a deep understanding of assigned solutions

• Become knowledgeable in the healthcare marketplace to understand your target audience

• Lead follow up, development and qualification of identified leads

• Demonstrate, propose, and present: Demonstrate HealthStream solutions to key stakeholders when applicable, present compelling value proposition, answer questions, overcome objections, build ROI / business case when applicable, and follow up promptly and professionally

• Identify and Qualify Opportunities: Align assigned HealthStream solutions with prospect initiatives, develop deep customer knowledge and relationships, identify funding source, secure key stakeholder sponsorship, and resolve obstacles/objections

• Contribute to the HealthStream Sales Community: Develop and share best practices with teammates, facilitate internal discussions with key stakeholders, collaborate with other sales team members, contribute to positive work environment and morale

• Leverage Personal and Professional Development Opportunities: Develop and maintain outstanding product knowledge, build deep expertise in healthcare trends, enhance skills and abilities such as communication, presentation, negotiations, and teamwork to prepare for other sales roles within HealthStream

• Value Added Member of Broader HealthStream Community: Work cross-functionally with Marketing, Product and Project Managers to create value-added customer solutions aligned with our vision, business principles, and values

Qualifications

What You Will Need to be Successful

Education, Experience and Knowledge Required

• Bachelor's degree in related area, BA or BS or related experience

• Excellent customer service and communication skills (both verbal and written)

• Must have excellent communication skills and the ability to quickly develop relationships, ranging from the C suite to departmental directors to end users

• Comfortable with working independently in an empowering, fast paced, results oriented culture

• Prior BDR or sales experience is a plus

• Prior experience cold calling into prospective accounts is a plus.

• Leadership qualities to serve as a team player, but willing to take responsibility and accountability. Shares success with team members

• High level of integrity and professionalism, properly setting expectations

Skills and Abilities Required

• Team player with customer service focus and positive attitude

• Excellent organizational and response skills

• Solid computer skills Office Suite

• Familiarity with CRM tools such as SalesForce

• Excellent written and verbal communication skills

• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form

• Ability to travel 0-5% of the time

• Ability to support and model HealthStream Vision and Values

• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists

• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form

• Ability to communicate well with all levels of personnel

Benefits

HealthStream offers a comprehensive benefits package to eligible employees, including:

• Medical, Dental and Vision insurance

• Paid Time Off

• Parental Leave

• 401k and Roth

• Flexible Spending Account

• Health Savings Account

• Life Insurance

• Short- and Long-Term Disability

• Medical Bridge Insurance

• Critical Illness Insurance

• Accident Insurance

• Identity Protection

• Legal Protection

• Pet Insurance

• Employee Assistance Program

• Fitness Reimbursement

If you have a passion for improving healthcare outcomes and empowering healthcare workers, come join the HealthStream team! We hope you join us and be a HealthStreamer!