Home Specialist / Business Development Representative
Aliso Viejo, CA
$17-$18 per hour DOE + commissions
Full time position
Monday through Friday hours MUST have availability every other Saturday too
Healthy financial services /mortgage company
Well-established, growing company
Energetic, fun environment
Strong benefitsTHE ROLE YOU WILL PLAY: Home Specialist / Business Development Representative
The Home Specialist will play a key role as a single point of contact for our customers and support our customers throughout the process of buying their home. You will partner with loan officers and real estate agents to reach your sales goals! You will be required to provide "white glove" concierge service to potential clients/home buyers over the phone, chat and via email.
You will act as an advocate for both potential clients and our company, advising clients on products and services that meet their needs. Proactively maintains a trustworthy relationship with clients while maintaining a focus on driving conversion rates, creating cross-selling opportunities, and increasing revenue; ultimately developing a lifelong client base for the company.
What youll do:
Collaborate with business partners to provide an unparalleled customer service experience to clients throughout the purchase, sale, and ongoing ownership of a clients home.
Maximize business via inquiries from our website, multi-channel marketing campaigns, live web chats, and other lead sources through direct outreach to the prospects.
Manage a high-volume pipeline while simplifying and accelerating the home buying process through devising personalized solutions to achieve a successful transaction.
Proactively identify challenges associated with a transaction, communicate actionable solutions to the client, and work with all parties involved to a resolution.
Introduce a wide network of industry experts at appropriate points of the homeownership journey, connecting clients with the right people at the right time. Locate and Recruit Real Estate Agents to expand HomeiQ+ coverage.
BACKGROUND PROFILE: Home Specialist / Business Development Representative
Youll love this job if youre:
Tactful and Friendly. Youre a charismatic person who takes pride in great customer service.
Thoughtful and Perceptive. You like to come up with new ideas and can focus on both the minor details and big picture.
Ambitious and Driven. You have a competitive spirit to be #1, and love exceeding goals to achieve success.
What you'll need:
High School Diploma or equivalent required; Bachelors Degree preferred.
Customer service skills
1 to 3 years experience in the mortgage and/or real estate industry a plus; call center with selling emphasis may be substituted for industry experience.
Demonstrated ability to guide clients through a complex process required.
Spanish bilingual skills a plus.
Licensed in Mortgage and Real Estate, such as NMLS loan officer/Real Estate agent, is a plus.
To apply please send resume to