OLO New York , NY 10007
Olo is seeking a Rails Ops & Partnerships Manager to join the Partnerships Team in New York City. The successful candidate will help manage current food ordering marketplace relationships (DoorDash, Amazon, Postmates, etc.) for Olo's Rails ordering syndication product and coordinate with the various internal groups at Olo (Product, Sales, Finance, Customer Success) with the goal of expanding Olo's food ordering footprint and creating an even-more robust and responsive offering for Olo's restaurant and foodservice brands.
The role will require detail orientation, strong follow-up and analytical skills to monitor Rails performance, identify trends and opportunities, collaborate and communicate internally and externally on necessary product/feature enhancements, resolve customer care issues, and manage ongoing operational needs.
This is a full-time position in downtown New York City.
Lead project management for the Rails integration process and ensure integrations are completed on a timely basis. Post-integration, work with marketplaces to conduct end-to-end testing.
Create processes to work with Customer Success team, Developer Support, Product, ENG and brands to effectively resolve marketplace-specific issues.
Monitor marketplace performance metrics via Looker and escalate performance issues or changes in performance quality for internal course correction.
Work on marketplace relationships to understand evolving marketplace needs and pain points. Effectively advocate for marketplaces and ordering partners internally.
Identify marketplace technology issues and collaborate with the Product teams to launch Rails product enhancements and features.
Work with internal Specialist team to launch new Rails clients.
Work with Olo's internal teams to answer any marketplace Rails product, product enhancement and/or developer support related questions.
Coordinate with Finance team to solve billing and refund issues.
Manage potential API partners by helping them understand Olo's API and the integration process
Work with brands to get buy-in on participating in new ordering partnerships.
Bachelor's degree; MBA preferred. Engineering and/or Product background helpful.
Knowledge of Looker or other BI tools and/or SQL.
Outstanding ability to clearly and tactfully articulate problems and resolutions.
Strong technical aptitude and a desire to evangelize the Olo platform to partners.
Highly organized project management skills.
Ability to work independently when needed and collaborate cross-functionally internally to advocate on behalf of our partners and their needs.
Top-notch communication and the ability to educate clients on operational best practices to increase program performance.
Ability to provide feedback on internal processes and best practices to improve the marketplace experience.
Experience managing clients or relevant project management work preferred
Strong interest in the restaurant technology industry.
Olo is the on-demand interface for the restaurant industry, powering digital ordering and delivery for over 200 restaurant brands. Olo's enterprise-grade software powers every stage of the digital restaurant transaction, from fully-branded user interfaces to the back-of-house order management features that keep the kitchen running smoothly. Orders from Olo are injected seamlessly into existing restaurant systems to help brands capture demand from on-demand channels such as branded website and apps, third-party marketplaces, social media channels, and personal assistant devices like the Amazon Echo. Olo is a pioneer in the industry, beginning with text message ordering on mobile feature phones in 2005. Today, millions of consumers use Olo to order ahead (SKIP THE LINE) or get meals delivered from the restaurants they love. Customers include Applebee's, Chili's, Chipotle, Denny's, Five Guys Burgers & Fries, Jamba Juice, Noodles & Company, Red Robin, Shake Shack, sweetgreen, Wingstop, and more.
Olo is located at 26 Broadway in the historic Standard Oil Building, the former home of John D. Rockefeller. We offer great benefits, such as 20 days of Paid Time Off, fully paid health, dental and vision care premiums, stock options, a generous parental leave plan, and perks like FitBits, rotating craft beers on tap in our kitchen, and food events featuring our clients' menu items (now you know why we give out FitBits!). Check out our culture map: https://www.olo.com/images/culture.jpg.
We encourage you to apply!
At Olo, we know a diverse and inclusive team not only makes our products better, but our workplace better. Many groups are consistently underrepresented across the tech sector and we are fully committed in doing our part to move the needle.
Olo is an equal opportunity employer and diversity is highly valued at our company. All applicants receive consideration for employment. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, pregnancy, age, marital status, veteran status, or disability status.
If you like what you read, hear, and/or know about Olo, and want to be a part of our team, please do not hesitate to apply! We are excited to hear from you!