Business Development Manager, Car Rental

About Us

Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Trip.com Group is a leading global travel service provider comprising Trip.com, Ctrip, Skyscanner, and Qunar.

Across its platforms, Trip.com Group integrates travel resources from industry partners and helps travelers worldwide pursue the perfect trip with exceptional travel products and services.

We have four Customer Service Centres for Trip.com established in Japan, Korea, the UK, and the Philippines, providing 24/7 customer service in 19 different languages.

We have more than 30,000 employees scattered across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world's leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveler.

Location: Norwalk, CA 90650

Workplace Type:Hybrid

Job Description

1. Supplier Relationship Management in Americas:

• To develop procurement strategies that are inventive and margin-contributing and screen reliable and competitive car rental suppliers in Americas;
• To source new local suppliers in Americas to provide us with competitive commercial terms and SLAs. Evaluate potential suppliers based on their ability to meet our specific requirements, such as vehicle availability, geographic coverage, and responsiveness to service issues. Additionally, assess their financial stability and reputation in the market to ensure long-term reliability and partnership potential.
• To build and maintain suppliers' relationships and secure advantageous terms, competitive and stable supply, and acquire campaigns from suppliers based on data forecast and analysis.
• Monitor supplier performance and address any issues to ensure compliance with Trip.com standards and expectations.

2. Market Analysis and Forecasting

• Conduct thorough market research to identify new business opportunities by analyzing local user preferences, stay updated on industry trends including but not limited to the integration of digital technologies in car rental services and transactions, monitor competitor activities by evaluating their pricing strategies, customer service quality, fleet management practices, and promotional campaigns to identify gaps and opportunities for differentiation
• Provide market insights to HQ to optimize product design and sales strategies for successful global product localization.

3. Internal and External Collaboration

• Collaborate with partners, cross-functional and cross-regional teams to ensure effective operation of local car rental business.
• To assist and push the launch of supplier resources and campaigns, including but not limited to the relevant communication on possible trainings, campaign requirements and system configuration that may be involved in the process.
• To handle escalated complaint from service team. Capable of drawing inferences from one instance, summarize specific cases and output service improvement plans.
• Prepare and present regular reports on supplier performance, market trends, and business development activities to senior management.

Job Requirements

• Work authorization in the U.S. (no sponsorship)
• Bachelor's degree in Business Administration, Supply Chain Management, or a related field
• A minimum of 8-10 years working experience in business development, supplier management, or a related role, preferably should have worked as a Channel Sales or Business Development Manager in the car rental industry, internet or technology platform companies.
• Keen business acumen and strong strategic planning abilities, capable of leveraging resources and interpersonal skills to manage long-term partnerships with stakeholders.

What We Provide

The annual base range for this position is $110,000 - $150,000. The range top could be higher if the performance is above target. With employees' ongoing, demonstrated, and sustained performance in the role, there is potential to increase further. The offering salary for this role will vary based on the comprehensive competency assessment after the screening and interview sessions. Multiple factors, including a candidate's qualifications, skills, competencies, experiences, and locations will be considered. Pay ranges may be modified in the future.

• Medical, Dental, and Vision plans
• 401(k) and company match
• Public Holidays
• Sick Leave
• Paid Time Off

Why Trip.com Group

We offer a stage to unleash your full potential and drive global impact. As an international team, we embrace an open and inclusive culture that supports and respects team members in and out of the workplace. Everyone is on a trip, whether it's a career trip or a life trip. At Trip.com Group, you can define your own trip by setting a goal and celebrate your success by recognizing the progress you have made.

What's more?

• Our rapid business growth globally offers abundant career opportunities at various levels and in multiple functions
• Internal transfer is encouraged, and the global job rotation program enables you to pursue a global career path and make a global impact
• We provide learning opportunities to further your career in areas of leadership capability, soft skills, and professional expertise.
• We encourage flexible work arrangement
• Have fun with company-sponsored greetings and activities at holidays, birthdays, and colorful team events.

Find out more job opportunities at https://careers.trip.com

Have a good trip, and see you soon!