Business Development Director, Retail Industry Unit

Tata Consultancy Services Chicago , IL 60602

Posted 2 months ago

Position Summary

The Business Development Director position is a key sales role within the TCS Retail Unit sales team for North America, responsible for executing regional sales and business development strategies for target companies within the Retail Unit.

The candidate will play a hunter role, responsible for acquiring new clients for TCS. The candidate will target sales of TCS's entire portfolio of IT Outsourcing services including Consulting, BPO, ADM, IS and Engineering Services for targeted firms. The position's primary responsibility is to achieve new sales results for TCS' services in the sales regions identified above. The candidate will develop revenue-producing relationships with decision-making CxO level executives at targeted firms, as well as drive the sales cycle of all assigned sales opportunities from initial prospect communication through contract execution. The role is supported by on-site and offshore Pre-Sales & Solutioning teams.


  • Achieve monthly, quarterly and annual sales targets established by the Retail Sales Head and execute business development, offering positioning and sales strategies as a member of the sales team for North America.

  • Achieve lead generation, prospecting and other sales management goals designed to build an optimal sales pipeline.

  • Personally develop strong, long-term relationships and referrals with senior management at targeted firms

  • Manage the end-to-end sales process for all opportunities including initial client communication, on-site presentations, RFI response, multi-day client workshops, RFP submission, negotiation and deal signing. The candidate is the focal point for all communication and sales activities with prospects and customers.

  • Work in close collaboration with TCS' presales team & delivery teams to ensure that proposed offerings and services fully meet customers' business and technology needs.

  • Provide support to customers during initial phases of an engagement. Follow up and ensure total client satisfaction through the life cycle of the relationship.

  • Support the team's market research and competitive positioning analysis in partnership with regional presales, marketing and product development staff.

  • Adhere to all TCS Sales, Human Resource, and corporate ethical policies, standards and guidelines.

  • Demonstrate strong personal communication and presentation skills to establish interest, credibility and trust.

Skill and Experience Requirements

  • Strong hunter profile with a proven track record of success in selling technology outsourcing services into the Retail Industry

  • Demonstration of a consistent over-achievement of client acquisition and sales revenue targets.

  • At least 8 years of experience in selling IT services within the region, preferably working in a leading IT services & products firm with prior experience of working with offshore teams.

  • Strong local contact base and access to alumni, local associations, industry associations within the region.

  • Good understanding of the Retail industry.

  • Experience with vendor selection processes including RFI and RFP issuance and response management;

  • Experience of working on opportunities run by Third Party Advisory Firms such as TPI, Equaterra , etc

  • Understanding of customer decision making crit eria as it pertains to offshore services, consulting, enterprise solutions

  • Ability to maintain strong sales management focus during sales cycles that are typically six months to one year in duration.

  • Demonstrated ability to manage often complex negotiations with senior-level business and technology executives at leading Retail Companies.

  • Thorough command of English, both written and spoken.

Travel Requirements

  • The candidate is expected to travel regularly to regional prospect and customer locations to support lead generation, sales presentations, contract negotiations, engagement implementation, and ongoing relationship building.

Education Requirements

  • Bachelor's degree required.
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Business Development Director, Retail Industry Unit

Tata Consultancy Services