Would you like a career that gives you opportunities to help customers and partners use cloud computing to do big new things faster and at a lower cost? Do you have a background in public sector organization call centers, and a passion for driving innovation into existing IT organizations? Are you comfortable working on-site in a variety of customer environments, leading teams through high-impact projects blending the newest technology with existing operational methodologies and tooling? Are you passionate about helping customers solve the people, organizational and process issues preventing them from realizing the benefits of cloud?
At AWS, we're hiring experienced sales consultants with a background in public sector call centers to help our customers understand, plan and implement best practices around migrating, building, managing and operating Amazon Connect within their AWS cloud environments. Our sales consultants will deliver proof-of-concept projects, re-usable artifacts, reference architectures, and lead implementation projects to assist some of the world's largest public sector organizations transform their call centers to Amazon Connect and the AWS platform.
We're looking for someone who is passionate about:
Working on the cutting edge of innovation with AWS products and services
Maintaining domain knowledge and expertise in public sector call centers, workforce management, Artificial Intelligence and CRM platforms
Implementing and extending frameworks and methodologies commonly used by public sector organizations to assess, migrate, and transform the call center experience
Architecting and building large-scale solutions, which integrate smoothly in cloud and hybrid operating models for supporting Amazon Connect
Providing guidance on the people, organizational, security and compliance aspects of transforming the contact center to the Cloud
Setting-up and configuring AWS services in-line with best practices
Coaching customers and partner teams to be self-sufficient
Partnering Work with new vendors to help them become MSPs and enable and upskill existing partners.
Expect moderate/heavy travel.
Amazon aims to be the most customer-centric company on earth. Amazon Web Services (AWS) provides a highly reliable, scalable, low-cost infrastructure platform in the cloud that powers critical applications for over a million businesses in 190 countries around the world.