Business Development, Cloud Architecture

Company Overview

Samsung SDS is the digital arm of the Samsung group and a global provider of cloud and digital transformation innovations. Samsung SDS delivers enterprise-grade solutions and services in cloud, secure mobility, analytics / AI, digital marketing and digital workspace. We enable our customers in government, financial services, healthcare, and other industries to drive business in a hyper-connected economy helping them to increase productivity, safeguard assets, and make smarter decisions.

Some of the key areas of focus and activities of Samsung SDS America include digital transformation solutions, enterprise mobility, and cloud services.

Position Overview:

We are looking for candidate who will lead the delivery of world-class operational excellence and exceptional service to our enterprise customers. Ideal candidate, will have experience in a complex IT infrastructure management, customer-facing environment with significant reliability and uptime requirements. As a champion of continuous improvement, you will spearhead innovative approaches to optimize global operations and maintain a competitive edge.

Our team is based in our Regional HQ in Ridgefield Park, NJ. This role currently works on a hybrid schedule: 3 days in the office, 2 days from home.

Responsibilities

• Serve as the primary liaison for enterprise clients, delivering exceptional service and cultivating robust, trust-based relationships

• Lead and mentor a team of cloud operations professionals, fostering a culture of collaboration, innovation, and excellence

• Evaluate the IT infrastructure and operations organization (people, process, and technology) to identify bottlenecks and implement solutions to ensure reliable operations

• Ensure our cloud infrastructure complies with industry regulations and implement security measures to safeguard data

• Lead the resolution of technical issues, managing escalations with a solutions-focused approach, and communicating updates clearly and effectively to clients

• Strong monitoring, alerting and incident management automation experience

• Stay up-to-date with the latest cloud technologies and best practice

• Automate routine tasks to improve efficiency and reduce human error

• Document cloud infrastructure and processes for future reference

• Oversee the recruitment, performance management, and training processes to build a cohesive and high-performing team