Home Care Assistance is seeking an individual to grow our business with our Beverly Hills, CA team!
The ideal candidate must have a passion working with the senior population, a proven track record in business development, building relationships, and satisfying clients!
The Client Care Manager is responsible for ensuring HCA clients receive excellent care allowing them to remain independent in their homes, as well as actively and independently working to develop new referrals and client relationships. The Client Care Manager is also integral to ensuring smooth operations and client satisfaction, supporting long-term retention of cases, and working in partnership with colleagues in operations, staffing, and headquarters support.
Responsibilities of this role:
Developing new referral accounts in the local healthcare and senior care community with eldercare industry professionals, organizations, and establishments
Speaking to prospective clients to educate them on our home care services, conduct in-home assessments with seniors and/or their families to sign them on for services, perform ongoing care management & communication with our clients for assured high-quality services
Answering calls from referral sources, prospective clients and/or their family members, and existing clients and employees. This requires an on-call presence with a high level of accountability and a work cell phone will be provided
Leading orientations, in-services, training, and other company programs or initiatives to enrich the quality of our caregiver staff
Coordinating post-discharge home care with hospital and skilled nursing facility discharge planners, RNs, social workers and physicians to provide a seamless transition and effective rehabilitation at home for our clients
Answering and actively making calls to prospective clients in need of services
Working closely with the client service team to ensure client satisfaction and excellence of care
Maintaining accurate records on all prospective and active referral sources
Extremely high importance will be placed on generating regular streams of new business by providing exemplary customer service via consumer marketing, regularly referral marketing to the community, leading and participating in and hosting community outreach events to spread brand awareness
Requirements of this role:
Experience with in-home care or elder care, whether as a Sales Liaison, Certified Geriatric Care Manager, Client Care Manager, MSW or LVN
3+ years experience in-home care or senior living environment marketing and generating new business from hospitals, skilled nursing facilities, senior living communities and geriatric care managers, etc.
A passion for health and eldercare
Great at building and maintaining relationships
Excellent written and oral communication skills
Superb follow-up skills
Be team-oriented and comfortable collaborating with other staff
Professionalism and the ability to grow our business
Perks of being on our Team:
Opportunity to be a part of an award-winning and growing company!
Competitive base salary + incentive plan
401k with industry-leading company match
Company-paid life insurance
PTO and sick days
Company-sponsored cellphone and laptop
Supportive, fun, team environment and more!
Home Care Assistance is one of the fastest-growing home care agencies worldwide, and we are currently seeking the best professionals to become a part of our expanding team. Our mission is to Change the Way the World Ages, and to this end, we work together to raise the standard of in-home care for older adults. As a company, we uphold business best practices and support our team members with a competitive benefits package, professional development opportunities and meaningful work. This loyalty and commitment to our people has helped us become a leading provider of non-medical in-home senior care!
If this sounds like a great match, apply today! We'd love to hear from you!
HCA is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
A Helping Hand Homecare