Business Development Associate

Overview

UnityPoint at Home

Customer Service/Retail Sales Representative

West Des Moines, IA

Monday-Friday 8AM-4:30PM

Full-time + Benefits

Responsibilities

• Responsible for creating a culture of collaboration, innovation, learning, teamwork and professional practice, consistent with the mission, vision and values of the company.

• Establish effective mechanisms of communication with staff, providers, customers and the management team to foster an environment of openness, trust, teamwork and staff development.

• Continuously review HME store operations, equipment, supply and rental needs and assignment of responsibilities to ensure customers and organizational service needs are met.

• Communicate with management regularly to review service issues and opportunities for improvement to ensure the delivery of high quality service to all internal and external customers.

• Actively promote HME store sales and rentals to all identified customers to ensure continuous growth and profitability.

• Provide troubleshooting assistance to staff for equipment, supply and rental issues.

• Maintain current information on products, insurance changes, reimbursement trends and other market trends that may affect store profitability.

• Reviews daily and monthly reports verifying all financial transactions, balancing charges and payments for Point of Sale transactions.

• Assists in the provision of quality equipment and supplies to patients/clients in a cost-effective manner.

• Delivers and sets up or picks-up equipment to/from storefront and hospital.

Qualifications

• High School or Vocational School graduate or an equivalent combination of education and experience.

• Ability to work as a collaborative team member.

• Read, speak and write fluent English and perform simple arithmetic computations.

• Ability to understand and apply guidelines, policies and procedures.

• Strong verbal and written communication skills.

• Ability to take initiative and exercise independent judgment, decision making and problem solving expertise.

• Knowledge of personnel administration and customer relation principles.

Why UnityPoint Health?

• Commitment to our Team

• For the third consecutive year, we're proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare for our commitment to our team members.

• Culture

• At UnityPoint Health, you matter. Come for a fulfilling career and experience a culture guided by uncompromising values and unwavering belief in doing what's right for the people we serve.

• Benefits

• Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you're in.

• Diversity, Equity and Inclusion Commitment

• We're committed to ensuring you have a voice that is heard regardless of role, race, gender, religion, or sexual orientation.

• Development

• We believe equipping you with support and development opportunities is an essential part of delivering a remarkable employment experience.

• Community Involvement

• Be an essential part of our core purpose-to improve the health of the people and communities we serve.

Visit https://dayinthelife.unitypoint.org/ to hear more from our team members about why UnityPoint Health is a great place to work.

#UPaHomeNursing

• Area of Interest: Patient Care;

• FTE/Hours per pay period: 1.0;

• Department: West Lakes- Mgmt Services- DM;

• Shift: 8a-4:30p;

• Job ID: 147305;