Appen is a global leader in the development of high-quality, human annotated datasets for machine learning and artificial intelligence. Appen brings over 20 years of experience capturing and enriching a wide variety of data types including speech, text, image and video. With deep expertise in more than 180 languages and access to a global crowd of over 800,000 skilled contractors, Appen partners with technology, automotive and eCommerce companies - as well as governments worldwide - to help them develop, enhance and use products that rely on natural languages and machine learning.
New Client Business Development:
Work with operations management and leadership to acquire new business in target line of business.
Develop deep understanding of company's services and providing knowledge of operational and technical abilities to develop high quality solution proposals
Identify new opportunities and accounts, create and propose custom client solutions, and close net new business
Directly accountable for driving year-over-year revenue growth by developing and executing on a tactical business development plan
Develop and implement winning strategies for proposals and presentations
Monitor and report on emergent industry trends and competitive landscape
Administer client relationship management tool Salesforce or other as assigned
Attend relevant conferences or trade shows
Travel as required
Existing Client Account Management
Contribute to the overall customer experience by establishing the strong working relationship with existing clients, implementing solutions selling and relationship management
Work closely with the Appen Delivery team to promote and drive Land & Expand efforts
Liaise with Business Unit Head and Operations team on the execution of projects
Liaise with other members of the global Business Development team
Recommend ways to work with other teams to drive new revenue
Required Knowledge, Skills and Abilities:
A bachelor's degree required/master's degree preferred
7-10 years minimum experience working in sales, business development, or related field
A demonstrated track record of identifying and closing net new business with year-over-year growth in revenue in value-added technology solutions
Experience selling to large enterprise accounts as well as account management experience with Fortune 500 clients
Experience working in professional technical services selling complex custom solutions
Demonstrated negotiation skills and proven ability to achieve win/win outcomes
Must be a motivated self-starter that can establish a course of action
Demonstrated time management, organizational skills, detail oriented and a strong commitment to personal and organizational accountability
Demonstrated experience creating productive, cooperative relationships and conflict resolution skills
Excellent communication skills including an ability to present information clearly and concisely in writing or verbally.
Ability to drive customer service excellence and proficient in managing client relationships
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.