Business Development Account Representative

Carpenter Technology Reading , PA 19601

Posted 1 week ago

Carpenter Technology Corporation is a leading producer and distributor of premium specialty alloys, including titanium alloys, nickel and cobalt based superalloys, stainless steels, alloy steels and tool steels. Carpenter's high-performance materials and advanced process solutions are an integral part of critical applications used within the aerospace, transportation, medical and energy markets, among other markets. Building on its history of innovation, Carpenter's wrought and powder technology capabilities support a range of next-generation products and manufacturing techniques, including novel magnetic materials and additive manufacturing.


Inside sales / customer support positions now available at Carpenter. You will have responsibility for a high volume, high dollar customer territory. If you are a proactive, team player with a love for pleasing your customerswe'd like to talk to you!


  • Serve as liaison between customer and Carpenter working to provide overall support and total account management including developing knowledge of customer needs, assessing requirements, and identifying solutions to issues involving scheduling/planning, inventory, pricing, forecast information, and specification interpretation.

  • Take ownership and accountability for all the processes related to the daily activities of your assigned accounts.

  • Develop, maintain, and grow network of relationships with internal departments to expeditiously solve a wide range of customer problems and issues encompassing logistics, planning, inventory, technical requirements, contract review, pricing, etc.

  • Participate in transactional improvement projects within customer service focusing on cost reduction, productivity improvement and customer satisfaction.

  • Participate in departmental and cross functional training to expand the depth of their knowledge of Carpenter systems, products, and processes.

  • Review activity reports and message queue on a daily basis and take appropriate action.

  • Develop and maintain customer-specific account documentation. Initiate proactive calls to new and existing accounts in support of selling and service strategies.

  • Other duties and projects as assigned.


  • Two or four-year undergraduate degree in business preferred, High School diploma required.

  • Two to three years' customer account management experience, preferably in a manufacturing environment.

  • Consistent motivation to serve customers and balance the best interests of Carpenter and our customers.

  • Quality orientation, attention to detail/accuracy with expectation of minimal error rates.

  • Ability to consistently perform in a fast-paced, demanding and changing environment.

  • Ability to project a positive attitude at all times.

  • Effective verbal and active listening skills.

  • Clear, concise and effective written communication skills.

  • Build trust by meeting commitments; acknowledges and learns from mistakes.

  • Ability to manage multiple tasks simultaneously.

  • Motivation to work effectively as part of a team.

  • Strong problem solving focus and ability.

  • Ability to appropriately react during challenging and difficult phone conversations.

  • Organization and follow-up skills; maintains an orderly work flow.

Carpenter Technology Company offers a competitive salary and a comprehensive benefits package including life, medical, dental, vision, flexible spending accounts, disability coverage, 401k with company contributions as well as many other options to employees.

Carpenter Technology Corporation's policy is to fully and effectively maintain a program of equal employment opportunity and nondiscrimination for all employees, to employ affirmative action for all protected classes, and to recruit and develop the best qualified persons available regardless of age, race, color, religion, sex, gender identity, sexual orientation, marital status, national origin, political affiliation or any other characteristic protected by law. The Company also will recruit, develop and provide opportunities for qualified persons with disabilities and protected veterans.

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Business Development Account Representative

Carpenter Technology