Business Data Analyst
San Diego , CA 92129
Posted 3 months ago
Akraya is looking for a Business Data Analyst for one of our clients. If the job description below is a fit, please apply directly with your update resume or call Darshana @ . If this position is not quite what you re looking for, visit akraya.Com and submit a copy of your resume. We will get to work finding you a job that is a better match at one of our many clients.
Data Analytics, Advanced SQL skills and project management.
Duration: 12 Months
Contract Type: W2 Only
We have an exciting opportunity to help shape how we manage and utilize clients customer care agents and tax professionals to help TurboTax customers.
This role will partner closely with several Customer Success managers to produce analytics, insights, and reporting to support these needs.
This role is expected to understand the business and draw from that knowledge to produce data-driven output to help the Customer Success organization.
Areas of support will largely focus on fraud monitoring and quality of service monitoring and to a lesser extent on agent performance and tax professional s performance and experience.Responsibilities:
Partner with Customer Care leaders and the analytics team to enable decision support and key customer insights in the customer care agent and tax professional managements space
Collaborate with stakeholders and analysts to understand reporting needs; interpret requirements and independently create execution plans
Define and build reports and dashboards leveraging Tableau
Provide recommendations utilizing multiple types of data, business knowledge, and strategic assumptions when data doesn t exist
Answer ad-hoc analytic questions, contribute to decision-making through opportunity sizing, and train users to self-serve standard Tableau reports
Pursue data quality, troubleshoot data validation, and see issues to resolution
Ensure data collection and data processing is optimized to provide crystal-clear visibility into the impact and value of new initiatives and product releasesQualifications:
Experience working in Secuirty or silimar field
5+ years of experience working with data reporting and analytics
Highly proficient in SQL, Tableau, and Excel
Experience in defining metrics and instrumenting data tracking
Ability to tell stories with data, educate effectively, and instill confidence, motivating stakeholders to act on recommendations
Ability to manage multiple projects simultaneously to meet objectives and key deadlines
Outstanding communications skills with both technical and non-technical colleagues
Proactive and inquisitive learner... Seeks out and capitalizes on opportunities for change that enhance the business, rather than reacting to circumstances
Experience in fraud analytics preferred but not required
Experience in a scripting language preferred but not necessary
Please apply directly with your update resume or call Darshana @
Akraya, Inc. Is an award-winning staffing firm that works with many of the leading, technology-based companies around the world. We have been ranked as one of the Best Staffing Firms to Temp for by Staffing Industry Analysts on multiple occasions and are a preferred staffing vendor within numerous staffing programs. Please visit akraya.Com to search through all of our current openings or to submit your resume to our recruiting team