The Business Courier Services Teller is responsible for a variety of tasks and transactions relating to bank services, products, and customer accounts, in a non-branch setting, which includes managing a supply of cash and processing incoming deposits for customers who utilize the Bank's Business Courier Services.
REQUIRED KNOWLEDGE AND SKILLS
High school diploma or equivalent required
0 - 1 Years experience in function
0 - 1 Years experience in industry
Prior cash handling and/or customer service experience preferred.
Basic computer skills using Windows-based software required; prior experience with bank specific software preferred.
Proficient verbal and written communication skills; strong interpersonal skills, with the ability to deliver effective communication positively with a customer service approach.
Strong attention to detail, while demonstrating accuracy in performing all work assignments; excellent organization and time management skills.
Ability to work in a fast paced, high volume environment.
Ability to make sound and reasonable decisions regarding customer transactions, weighing customer satisfaction with the Bank's exposure to loss and / or fraud.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Efficiently and accurately process routine and moderately complicated banking transactions and complete work assignments in various banking functions including cash and balancing procedures.
Resolve customer concerns and issues promptly and effectively; ensure issues are properly escalated when necessary.
Prepare change orders in a timely and accurate manner.
Ensure all work is completed in accordance with operational and regulatory guidelines and policies; complete currency transaction reports and other reports as needed.
Maintain Business Courier Services daily route schedules.
Effectively communicate with Business Courier Services customers in regard to pick-ups, corrections,
Maintain up-to-date knowledge of processes and procedures and maintain a general knowledge of retail operations, as well as the department's and Bank's objectives and goals.
Provide support to other departments / areas as requested.
As a Chemical Banker, you will join other professionals who share our community banking philosophy of making a positive impact where we live, work and play. You will be a part of a growing community bank that believes in the dreams of its customers and employees alike. With Chemical Bank, you will make a difference in your community while enjoying excellent benefits and top career opportunities. Visit our Careers Page for more information.