Business Consultant & Transformation Director

Job Description:

Role

As a Business Consultant & Transformation Director within Performance Delivery (PD), you will be an individual contributor delivering operating model transformation. You will define strategic improvement roadmaps to innovate and take on the most critical business issues. You will assess business situations, scope projects, build partnerships, guide critical thinking, develop multi-workstream programs, lead execution, and drive impactful and sustainable change cross-functionally with an emphasis on aligning people, process, and technology. Directors quickly become proficient on detailed and complicated subject matter across to define recommendations and requirements for improvement. You will interact with department leaders requiring refined written and verbal communications. You will provide input to \evolve PD's toolkit and standard methodologies to improve our team's value proposition.

The Expertise You Have

• Process design, redesign, and improvement experience evaluating current state and assessing customer journey applying strategic reengineering methodologies and tools

• Influential leadership across all levels including delivering effective presentations

• Leading large-scale initiatives from concept to implementation

• External consulting experience, preferred

• Financial Services / Benefits Outsourcing industries experience, preferred

The Skills You Bring

• Problem-solving - understand goals and objectives to craft approach

• Assessments - inquisitive curiosity to learn and uncover root causes of ambiguous business situations through respectful questioning, research, and investigation

• Analysis - synthesize research and data into strategic insights to deliver unbiased recommendations that challenge conventional wisdom

• Solutioning - identify options and recommendations, creating top-down structuring to prioritize projects based on value

• Value framework - quantitative and qualitative cost benefit and return on investment models to prioritize efforts

• Program leadership - hands-on ownership and accountability of initiatives

• Change management - organizing work efforts for sustainable change by making the case for change, defining success, building capabilities, and influencing others

The Team

We are a center of excellence, serving as an internal consultancy to aid business leaders with crafting strategy and steering the development and deployment of leading practices and solutions within Fidelity's Workplace Investing's (WI) Sales, Service, and Operations. PD delivers value across a broad portfolio of cost and revenue improvements while focusing on risk reduction, quality improvement, customer satisfaction, associate experience and strategic enablement.

Certifications:

Company Overview

Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients' money.

Join Us

At Fidelity, you'll find endless opportunities to build a meaningful career that positively impacts peoples' lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a Glassdoor Employees' Choice Award, we have been recognized by our employees as a top 10 Best Place to Work in 2024. And you don't need a finance background to succeed at Fidelity-we offer a range of opportunities for learning so you can build the career you've always imagined.

Fidelity's working model blends the best of working offsite with maximizing time together in person to meet associate and business needs. Currently, most hybrid roles require associates to work onsite all business days of one assigned week per four-week period (beginning in September 2024, the requirement will be two full assigned weeks).

At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry. Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation, detailed in this document, and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine.

We invite you to Find Your Fidelity at fidelitycareers.com.

Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.

Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to accommodations@fmr.com.