Business Consultant IV

Q2 Software, Inc Austin , TX 78719

Posted 6 months ago

Q2 is seeking a Business Consultant reporting to an Implementations Delivery Manager and working closely with Implementation Engineers, Project Managers, and Client Project team. The Project Consultant will engage on multiple on-line banking implementations concurrently. The primary role is initiating technology projects, translating and guiding the business processes into technical solutions that meet the Financial Institution's requirements while also leveraging best practices and core functionality. Responsible for managing the overall expectations of the key client sponsors and executives while controlling project scope, time-line and budget.

RESPONSIBILITIES:

  • Initiates the project and collaborates with clients to translate business requirements into technical solutions supported via on-line banking configurations and customizations

  • Recognize gaps in the work group's ability to meet customer needs and deliver on-time projects; take appropriate action to achieve and exceed expectations

  • Take ownership of the team's business results by developing and leading training and execution plans

  • Work with solutions architect and development to ensure suggested solutions are feasible

  • Act as key liaison and manage expectations of key sponsors and client executive staff related to timing, functionality and back-office requirements needed to support a successful go live

  • Responsible for ensuring that all security, availability, confidentiality and privacy policies and controls are adhered to

  • Mentor and train other Implementation resources in areas of product expertise, client communication and process improvement

EXPERIENCE AND KNOWLEDGE:

  • Bachelor's Degree in related field or equivalent experience

  • 5+ years with previous work experience in a similar consultative role or operational role in the banking/credit union space Business Analyst, Technical Business Consultant, etc.

  • Preferred 2 years of experience working for Q2 in related roles

  • High commitment to client satisfaction

  • Excellent written/oral communication skills and ability to interface effectively with technical teams as well as non-technical FI Senior Management

  • Remains calm, diplomatic and cooperative under stressful conditions

  • Attention to detail, exceptional follow-through, ability to prioritize, stay organized, and multi-task

  • Promotes a strong sense of urgency and enthusiasm for reaching goals and meeting deadlines

  • Ability to trains individuals 1-on-1 and in a classroom environment

  • Excellent people and teamwork skills including the setting of priorities and following-up

  • Familiarity with enterprise software deployment architecture and methodologies

  • Strong knowledge of effective business requirements practices and support methodologies

  • Passion for improving processes and a commitment to customer satisfaction

  • Ability to travel up to 50% of the time

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Business Consultant IV

Q2 Software, Inc