Business Change Partner

Who we are

American International Group, Inc. (AIG) is a leading global insurance organization. Building on 100 years of experience, today AIG member companies provide a wide range of property casualty insurance, life insurance, retirement solutions, and other financial services to customers in more than 80 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets, manage risks and provide for retirement security.

What you need to know:

A SCUP Business Change Partner is a key role responsible to support implementation of Standard Commercial Underwriting Platform. SCUP Business Change Partner is the primary contact between SCUP Product organization and the business unit driving requirements and designs alignment between business unit and SCUP and implementation of SCUP driving business benefits.

Responsibilities:

• Act as key liaison between SCUP Product and Business during initial on-boarding, requirements and design alignment and through to implementation stage.

• Drive Business readiness activities prior to Business starting SCUP implementation.

• Be the single point of contact and voice of the Business throughout SCUP implementation.

• Co-operate with Business and IT leaders to drive enhancements of SCUP Product.

• Support implementation of SCUP vision and roadmap aligned with SCUP North Star vision and business priorities.

• Understand the key challenges that sponsor and key stakeholders face.

• Provides leadership guidance, makes recommendations, and collaborates with business to ensure solutions meets the business needs on a complex project or program

• Manage and provide program/project leadership over key business change efforts for the company.

• Work with stakeholders from across the organization (senior and junior) to develop solutions and ideas for identified business challenges. Apply various solution development techniques through facilitated workshops, direct engagement sessions, etc. to transform process, people, organizational design, roles, and technology.

Qualifications:

• Ten plus years of relevant experience required including 5+ years experience in insurance commercial underwriting processes, data, controls, and technology, and understanding of best practices around these capabilities.

• Excited with change and has successful track record in supporting change and transformation opportunities to enhance the customer experience in complex environments.

• Metric oriented, with a track record of delivering value add solutions, data driven decision maker who utilizes data to direct decision making.

• Must be proactive in managing issues by anticipating the outcome of the process and ensuring all necessary steps have been taken.

• Ability to influence and partner with internal and external stakeholders to deliver on Transformation and Continuous Improvement vision and objectives.

• Experience working across functional, organizational and business boundaries, ensuring the entire process delivers the desired service level standard.

• Demonstrated excellent problem solving abilities, in a practical way, to balance between addressing root cause and introducing changes in fast order.

• Ability to analyze data, determine root cause, and provide and/or develop an appropriate solution for resolution.

• Ability to travel as needed.

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Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what's most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security-as well as your professional development-to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world's most far-reaching property casualty networks. It is an exciting time to join us - across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of belonging

We're committed to creating a culture that truly respects and celebrates each other's talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through our flexible work arrangements, diversity and inclusion learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The diversity of our people is one of AIG's greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com.

Functional Area:

OP - Operations

Estimated Travel Percentage (%): Up to 25%

Relocation Provided: No

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