Business Banking & Consumer Support Specialist II

Overview:

Provide operations support to various areas of Business Banking and Consumer Collections. Perform data entry, system maintenance, and monetary transactions. Complete requests within authority level.

Primary Responsibilities:

• Perform data-entry of various types of information, and from multiple sources (e.g., invoices, settlements); receive and verify accuracy of documents (e.g., titles).

• Prepare Reaffirmation Agreements with supporting documents and mail to attorneys.

• Prepare and submit Proof of Claims (POC's) to the court, including supporting documents.

• Creates payment coupons and G/L tickets from trustee disbursements, arranging overpayments to trustee.

• Review and verify "Summons and Complaint" from attorneys: Obtain signature from Workout or Liaison and send back to attorney.

• Prepare ad hoc reports from systems, at management's request and reconcile/correct as needed.

• Prepare attorney referrals and assign to designated attorney.

• Assigns matter number to case in preparation for billing/payment. Approve payment.

• Contact outside vendors (e.g., insurance companies) to gather and/or provide information on accounts.

• Prepare, send and track claim forms.

• Monitor and submit requests to change the status of accounts.

• Perform skip tracing.

• Prepare ticket work to allocate funds received, to ensure payment of expenses.

• Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.

• Promote an environment that supports diversity and reflects the M&T Bank brand.

• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.

• Complete other related duties as assigned.

Scope of Responsibilities:

This position has potential customer contact or direct contact with Attorneys or Trustee, customers or other external vendors; mostly email correspondence with attorneys and/or other external vendors.

Education and Experience Required:

A combined 2 years' higher education and/or work experience, with a minimum of 1 year relevant work experience.

Strong verbal and written communication skills.

Detail oriented.

Proficient PC skills including word processing, spreadsheet and email software.

Education and Experience Preferred:

Bachelor's degree.

Knowledge of M&T Bank systems.

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $18.00 - $28.11 Hourly (USD). The successful candidate's particular combination of knowledge, skills, and experience will inform their specific compensation.

Location

Getzville, New York, United States of America