Ben E Keith Co San Antonio , TX 78245
The Business Applications Support Specialist will be responsible for in the field training and support on all current and future customer facing applications in the division with the responsibility of training our customers, DSM's, DSR's and BDM's on Ben E Keith web-based applications including, but not limited to:KeithPay/EZ Pay ACH Applications,eMenuManage for Restaurants,eMenuManage for Health and Nutrition,ENTRE System,KeithNet 2.0 Direct Order Entry System,KBIT Customer Reporting System,MenuMax Recipe Costing and Nutritional Analysis Application,WebNow, and eAdvantage DMA.
Provide initial field training for new users working with any of the above customer facing applications.
Analyzes and defines user problems for the purpose of creating reliable technology training solutions that increase employee productivity and effectiveness.
Shares user feedback and learnings with appropriate individuals for the purpose of maintaining and/or improving software systems.
Coordinates trainings with user requirements for the purpose of ensuring required integration and achievement of objectives.
Creates curriculum and conducts training classes for the purpose of increasing employee competencies with enterprise applications.
Creates queries and reports for the purpose of providing timely and accurate information to customers.
Facilitates project communications with management, developers, and users for the purpose of having a common understanding of training outcomes.
Learns a variety of new software training approaches and maintains current knowledge of trends, developments, and techniques.
Conduct business review for each Division on a quarterly basis to verify user(s) are operating applications proficiently. Follow-up training on any new users.
Performs other related duties, as assigned, for the purpose of ensuring the efficient, effective functioning of training initiatives.
Must have excellent computer skills and proficient using Microsoft Outlook, Excel, PowerPoint and Word.
Food Service background or Dietitian with recipe costing, food service inventory, menu development and sales experience.
Must also have excellent presentation skills.
Considerable skills in application software training and effective customer service skills
Skill in personal computer operation and ability to learn and operate a variety of software programs;
Skill in providing technical advice and instruction to non-technical staff.
This job requires moderate travel; some overnight. 90% travel due to in-person training. This position will be working in all the districts in that specific division which will require travel.
Certified Chef, Bachelor's Degree, or at least two years of commiserate experience with technology and foodservice preferred.
All successful applicants must share a commitment to Ben E. Keith's goals and an ability to thrive in a fast-paced, results oriented environment. In exchange we offer a highly competitive compensation and benefits package.
We have sought to create an environment in which the contributions of each employee at Ben E. Keith are fully valued. This means more than simply treating one another with respect; it also means giving full consideration to how all our people who have many diverse racial, cultural, and social backgrounds can positively impact the quality of the decisions we make about our business.
Here at Ben E. Keith we recognize that our workforce reflects the increasingly diverse nature of our society, and we want to do all we can to take advantage of that diversity with both our external and internal customers. We believe our differences are also our strengths, and we want to do all we can to use those strengths to find more creative solutions for the business challenges we face. Ben E. Keith is an equal employment opportunity, affirmative action employer.
Minorities/Female/Veterans/Disabled - EEO