Business Applications & IT Platform Support Manager

Opportunity ID

7581

Department(s)

Practice Management

Location(s)

Chicago

Function

Information Technology

Job description

As CohnReznick grows, so do our career opportunities. As one of the nation's top Professional Services and Business Advisory firms, we foster teams in Advisory, Assurance, and Tax services that value innovation and collaboration in everything they do!

We currently have an exciting career opportunity for a Business Applications & IT Platform Support Manager to join the Information Technology Team.

CohnReznick is a hybrid firm and most of our professionals are located within a commutable distance to one of our offices. This position is considered remote which means it does not require job duties be performed within proximity of a CohnReznick office location. However, as a remote employee, you may be required to be present at a CohnReznick office with scheduled notice for client work, team meetings, or trainings.

YOUR TEAM.

This position will be supporting and maintaining the enterprise software estate which is comprised of locally installed commercial applications, custom developed solutions, and cloud-based technologies. They will also be accountable for supporting the users of these applications so that they can achieve their desired business outcomes. Finally, they will be leading a team of application support specialists and need to coach, develop, and drive them to success.

A successful Business Applications & IT Platform Operations Manager must have excellent interpersonal, written, and verbal communication skills. They must possess exceptional troubleshooting skills and be able to drive their team to quickly assess and resolve complex problems with applications. The Business Applications & IT Platform Operations Manager will work with members of the Enterprise Development team, IT Operations, IT Security, and other members of the CohnReznick Team.

This position reports directly to the Head of IT Operations.

WHY COHNREZNICK?

At CohnReznick, we're united by a common mission to create opportunity, value, and trust for our clients, our people, and our communities. Whether it's working alongside your peers to solve a client challenge, or volunteering together at the local food bank, there are so many ways to find your "why" at the firm.

We believe it's important to balance work with everyday life - and make time for enjoyment and fun. We invest in a robust Total Rewards package that includes everything from generous PTO, a flexible work environment, expanded parental leave, extensive learning & development, and even paid time off for employees to volunteer.

YOUR ROLE.

Responsibilities include but not limited to:

The goal is to support all the production applications in use at the firm and the team that maintains them. The members of that team provide the following:

• Acts as subject matter experts (SMEs) of the product or service or the app workings within the assigned area of ownership

• Keeps up to date on the accountable product or component or the app with latest changes deployed and changes in the pipeline

• Supports verifying current functionality in production

• Supports verifying deployment of new functionality

• Supports processes that are currently manual to look for opportunities to automate as much as possible

• Monitors interfaces and application components

• Services support tickets related to assigned area of ownership with consultation and coordination as needed to resolve issues or incidents reported

• Performs root cause analysis

• Recommends best practices or improvements in current product or in the area of ownership for better support or user experience

• Owns on-call support during releases/deployments and external coverage

• Personalizes these applications and the user interfaces to meet the specification of the customers (where possible)

• Configures Application Extensions

• Supports changes in business processes

• Acts as system/service administrator in systems to control access using the least rights methodology for role access

• Participates in User Acceptance Testing (UAT) as the IT Application SME

• Managing all the activities of the team and set goals for each team member

• Providing guidance to the team and ensure they adhere to operational standards

• Hiring, mentoring, training, coaching, and upskilling the team members

• Serving as the primary liaison to vendors and contractor resources supporting the tech stack

• Managing all administrative related activities like budgeting, software and service renewals, purchasing, GRC/Security reviews and remediation, Risk Acceptance renewals, etc.

• Ensuring proper application artifacts are created and maintained for user, process, and system documentation. This includes items such as business processes, technical processes, integration points, software specific documents, and knowledge base articles

• Developing an application disaster recovery and risk mitigation planfor critical applications

• Implementing proactive, preventive, and reactive maintenance measures

• Developing and implementing service level agreement (SLA) standards necessary for successful IT-enabled business operations

• Communicating effectively with developers, consultants, and business users.

• Communicating and translating complex technical information into easy-to-understand terms and examples for the business users

• Addressing internal customer concerns as they apply to products, services rendered or employee interactions

YOUR EXPERIENCE.

The successful candidate will have:

• 5-8 years working within an IT Operations team structure and leading a department

• Associate's, Bachelor's (or higher) degree in a computer, IT operations management or business-related field (Computer Information Systems, Computer Science, Management Information Systems, etc.) or an equivalent combination of education and work experience.

• Experience with and knowledge of accounting and tax software (i.e. CCH Engagement, CCH Access)

• Strong experience in strategic and functional areas of IT operations

• Exposure and understanding of Agile frameworks, of DevSecOps models, and ADO

• Working knowledge and experience with the Microsoft O365 platform

• Proven track record working with multiple, diverse technologies and processing environments

• Technical expertise including problem-solving, analytical thinking and debugging skills to handle the most complex issues and problems

• Perform work with a high degree of latitude under minimal supervision and be able to make decisions regarding solutions, technology, and approach

• Experience in managing a team of more than 10 people

• Ability to work as a part of a team, foster teamwork, provide leadership, and being a mentor

Studies have shown that we are less likely to apply to jobs unless we meet every single qualification. At CohnReznick, we are dedicated to building a diverse, equitable, and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we still encourage you to apply. You may be just the right candidate for this or one of our other roles.

CohnReznick is an equal opportunity employer, committed to a diverse and inclusive team to drive business results and create a better future every day for our team members, clients, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability. For more information, please see Equal Employment Opportunity Posters.

If you are an individual with a disability in need of assistance at any time during our recruitment process, please contact us at CRaccommodation@CohnReznick.com. Please note: This email address is reserved for individuals with disabilities in need of assistance and are not a means of inquiry about positions or application statuses.

CohnReznick does not accept unsolicited resumes from third-party recruiters unless such recruiters are currently engaged by CohnReznick Talent Acquisition Team by way of a written agreement to provide candidates for a specified opening. Any employment agency, person or entity that submits an unsolicited resume does so with the understanding that CohnReznick will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity.

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