Business Applications Analyst

Why Govplace?

Govplace provides U.S federal government customers with the necessary insights to drive technology transformation. Govplace enables visibility and insight to transform, protect, and optimize agency infrastructure. We are an Information Technology solutions provider, exclusively focused on supporting the public sector with best of breed technologies, services, and solutions. Our approach to designing and implementing secure IT transformation solutions is driven by our dynamic, people-first culture. We possess an expansive portfolio of contracting vehicles to deliver integrated product and service solutions that deliver exceptional mission results covering Cyber Security, Cloud Infrastructure, and Intelligent Performance monitoring.

The success of Govplace is the embodiment of the smart, vibrant, and passionate people within it. Our team creates and brings market-leading, transformative technology solutions to the Federal Government, and our goal is to support them in building an exciting and profitable career by providing opportunities for professional and personal growth, competitive benefits, and work/life balance. The people at Govplace help create the culture, and we hire individuals that will thrive in our environment of innovation, collaboration, intellect, and fun.

About the Role

Govplace is searching for a highly skilled, creative, and driven Business Process & Applications Manager to join our growing team.

Applications Management: The Business Process and Applications Manager is responsible for support, administration, customization, design, and development of our entire suite of applications and plays a crucial role in ensuring the smooth operation, optimization, and integration of applications within our organization.

Business Process Management: The Business Process and Applications Manager is responsible for identifying, analyzing, and improving business processes to enhance efficiency, productivity, and profitability. This role requires strong analytical, problem-solving, and project management skills, as well as the ability to collaborate effectively with various stakeholders across the organization.

Cloud Operations Analysis: Work closely with Cloud Practice Lead on reporting, financial and forecasting activities associated with cloud consumption contracts. Activities include reports to respond to customer requests, invoicing analysis, financial reports, forecasting and system updates.

Responsibilities

Applications:

• Manage and maintain applications systems, including user access, security settings, and system configurations.

• Monitor system performance, troubleshoot issues, and implement solution.

• Collaborate with stakeholders to gather requirements and implement changes to meet evolving business needs.

• Manage internal and third-party releases by coordinating with users to conduct user acceptance testing and execute the release process.

• Customize modules and workflows to align with organizational processes and requirements.

• Develop custom scripts, reports, and integrations to enhance functionality and streamline business operations.

• Implement and maintain data migrations, data cleansing, and data validation processes.

• Stay updated on emerging technologies and best practices in Salesforce and Certinia development to drive innovation and efficiency.

• Collaborate with cross-functional teams, including Sales, finance, operations, and Contracts, to ensure seamless data flow and alignment of business processes.

• Provide technical expertise and support to end-users, addressing inquiries and resolving issues.

• Responsible for development and delivery of training materials for users in all applications.

Business Process:

• Assume responsibility as Quality Management Representative for ISO 9001:2015

• Implement, improve, and maintain the ISO 9001:2015 quality management system.

• Assist with internal audits as needed to ensure compliance with ISO standards and identify areas for improvement.

• Coordinate external audits and certifications with accredited certification bodies.

• Provide guidance and training to staff members on quality procedures and requirements.

• Monitor and analyze quality performance metrics to identify trends and opportunities for improvement.

• Lead root cause analysis and corrective/preventive action activities to address quality issues.

• Collaborate with cross-functional teams to drive continuous improvement initiatives.

• Ensure documentation and records related to the quality management system are maintained and updated.

• Stay updated on changes to ISO standards and regulatory requirements relevant to our industry.

Cloud Operations:

• Prepare Ad-hoc reports as requested from customers.

• Generate BPA-level reports including invoicing analysis.

• Prepare monthly consumption reports.

• Prepare quarterly financial reports and presentations.

• Execute system updates as required.

• Generate Revenue and Cost forecasts.

Qualifications:

• Bachelor's degree in Computer Science, Information Systems, Business Administration or related field.

• Industry experience in Federal IT sector.

• Proven experience as an Applications Administrator and Developer, preferably with hands-on experience Salesforce and Certinia.

• Proficiency financial concepts including GAAP standards, AP, AR, Financial Statements

• Experience with Salesforce development including, custom objects, approval process, Flows and Conga Composer development.

• Excellent analytical, problem-solving, and communication skills.

• Proven experience in business process management, process improvement, or related roles.

• Excellent project management skills, including the ability to prioritize tasks, manage resources, and meet deadlines.

• Experience developing and executing company-wide user acceptance testing and training.

• Strong leadership qualities with the ability to inspire and motivate teams towards achieving common objectives.

• Strong analytical skills with the ability to interpret data, identify trends, and make data-driven decisions.

• Ability to work independently, prioritize tasks, and adapt to changing priorities in a fast-paced environment.

Govplace is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, age, sex, national origin, sexual orientation, marital status, disability, gender identity, protected veteran status, or any other characteristic protected by federal, state, or local laws.