Business Application Specialist

Job Details

Job Location: Washington Regional Med. Ctr. - Fayetteville, AR

Position Type: Full Time

Education Level: High School Diploma or GED

Salary Range: Undisclosed

Travel Percentage: None

Job Shift: Day

Job Category: Information Services

Description

Position Summary

The role of the Business Application Specialist I reports to the Manager of Financial Applications. This position is responsible for troubleshooting, maintenance, and testing of Business Applications and solutions to ensure capacity.

Essential Position Responsibilities

• Application Management and Support:

• Manage and maintain enterprise business applications, collaborating with business units to understand their processes and needs, translating them into application requirements.

• Design workflows and screen schemes for complex projects, and support users in evaluating, testing, and configuring plug-ins.

• Technical Support and Troubleshooting:

• Provide technical support to users through various channels (telephone, email, trouble tickets, chat) for issues related to hardware, software, and network.

• Diagnose and resolve issues in a timely manner, collaborating with IT team members to escalate complex problems.

• Quality Assurance and Testing:

• Participate in regression analysis, integration, and acceptance testing to ensure application reliability and quality.

• Oversee the development and execution of coordinated testing plans for applications, including regression, unit, system, and integrated testing.

• Project Management and Collaboration:

• Partner with business stakeholders, internal teams, and vendors to implement new technology and system features, troubleshoot defects, and resolve issues.

• Meet with staff and administrative teams to address issues and improve quality and efficiency of patient care.

• Engage with vendor support sites and staff to maintain business relationships and support job functions.

• Compliance and Security:

• Ensure that programs and services meet standards for accreditation (e.g., Joint Commission, Quality, Promoting Interoperability) and safeguard protected health information.

• Operational Support:

• Maintain communication through various tools, monitor help desk software for tickets, and assist with customer calls.

• Participate in meetings, prepare project lists and timelines, and perform proactive system monitoring for performance, response, and patches.

• Business Tools:

• Utilize and support a range of business tools including Paycom, JIRA, Confluence, Allscripts AFM, and Allscripts ASCS to drive the best care possible for healthier communities and ensure HR success.

Qualifications

• Education: High school diploma or GED, required.

• Licensure and Certifications: N/A

• Experience: Two years of financial applications support, required.

Work Environment: This position will spend 90% of time sitting while performing work in a standard office environment and 10% of time standing and/or walking while pushing, pulling, lifting, and/or carrying up to 50 lbs.

Qualifications