Business Analytics Manager (Card Fraud Strategy And Analytics)

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued, and have an opportunity to contribute to the company's success. As a Business Analytics Manager, you will be a part of the Enterprise Fraud

• Act organization.

The manager will own the fraud mitigation plan for the card domain (Credit and Debit) and lead a team of analysts whose focus is to balance fraud loss with customer experience and business growth. Specific duties to include identifying and understanding fraud patterns, maintaining and proposing countermeasures, presenting findings to leadership/management, and growing a team of fraud analysts. Will be collaborating with partners in the line of business, the Enterprise Fraud Organization, operations, technology, modeling, legal, and other stakeholders. Must be comfortable working in a rapid pace environment due to the nature of the underlying work and potential loss that could be incurred.

Skillsets include statistical and analytical capabilities with preference given to modeling experience as well as SQL (Toad, Python, SAS, R) specific to Hadoop, Oracle, and Teradata and techniques specifically working with very large datasets. Fraud experience and at least 2 years of management experience are strongly preferred.

Job Description:

• Manage and grow a team of fraud analysts

• Analyze data to identify and understand fraud patterns

• Work with stakeholders in PNC to balance fraud loss with client experience and business growth

• Maintain the fraud mitigation plan for the card domain

• Participate with industry groups and peers

• Collaborate with other EFO, security, technology, and product partners on comprehensive solutions

Job Description

• Manages the development, implementation and support of business analytics initiatives and projects. Leads a team of Business Analytics Consultants and may manage managers.

• Identifying, sizing, planning and prioritizing opportunities for processes or performance management through analytics.

• Assessing the scope and resources required of various analytics projects to define necessary resources.

• Manage key performance metrics and communicate operational challenges.

• Monitoring and communicating key performance metrics and operational challenges.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused

• Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.

• Managing Risk

• Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

PNC also has fundamental expectations of our people managers. As a manager of talent in PNC, you will be expected to:

• Include Intentionally

• Cultivates diverse teams and inclusive workplaces to expand thinking.

• Live the Values

• Role models our values with transparency and courage.

• Enable Change

• Takes action to drive change and innovation that will transform our business.

• Achieve Results

• Takes personal ownership to deliver results. Empowers and trusts others in decision making.

• Develop the Best

• Raises the bar with every talent decision and guides the achievement of all employees and customers.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred Skills

Analytical Thinking, Business Intelligence (BI), Concept Development, Data-Driven Decision Making, Data Integration, Market Research, Performance Metrics, Qualitative Research, Strategic Planning

Competencies

Analytical Thinking, Business Analytics, Decision Making and Critical Thinking, Effective Communications, Emerging Technologies, Organizational Savvy and Politics

Work Experience

Roles at this level typically require a university / college degree, with 5+ years of industry-relevant experience. At least 3 years of prior management experience is typically required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Education

Bachelors

Certifications

No Required Certification(s)

Licenses

No Required License(s)

Benefits

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.

In addition, PNC generally provides the following paid time off, depending on your eligibility*: maternity and/or parental leave; up to 11 paid holidays each year; 8 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.

To learn more about these and other programs, including benefits for full time and part-time employees, visit pncbenefits.com > New to PNC.

• For more information, please click on the following links:

Time Away from Work

PNC Full-Time Benefits Summary

PNC Part-Time Benefits Summary

Disability Accommodations Statement

If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com. Please include "accommodation request" in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

Equal Employment Opportunity (EEO)

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

California Residents

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