Aura (recently rebranded from Insikt) is a technology company that provides small, affordable loans to working families in America. We give our customers access to fairly priced credit and we help them build up their credit scores. We have raised over $100M to date from investors including First Mark Capital, Revolution Ventures and Coppell Capital. We have been named to the INC 5000 Fastest Growing Companies in America, American Banker's 2019 Best Places to Work in Financial Technology and we are ranked #23 on the San Francisco Business Times' Top 100 Fastest Growing Private Companies.
We are fighting for economic justice.
Aura is focused on helping real people in communities that have been neglected, forgotten or actively exploited by predatory lenders.
We are not making products for the 1%. We are making products for millions of hard-working Americans who don't have access to affordable credit.
We believe in people's potential.
We believe that when the communities we serve succeed, we succeed.
Amazing people and technology are at the heart of our mission.
We are growing. Our product works. If you are interested in being a part of this, then we want to talk to you!
We are looking for a Business Analytics Manager to help develop and refine the strategy of our Collections line of business, as well as support key operational processes that are important to that business. Your responsibilities will be to build out and continuously improve the collections strategy, increasing effectiveness while balancing operational costs. Day to day responsibilities may include:
Using data and analysis to identify opportunities to improve Collections effectiveness and efficiencies
Developing, executing and evaluating tests for improving performance
Developing tools/offers for Collections customers
Develop a suite of monitoring and reporting dashboards that display business results
Support the development and maintenance of demand, staffing, and expense forecasting models
Partner with Data Engineering to automate recurring processes
Partner with Product, Engineering, and Operations teams to implement solutions and influence product roadmaps
Setting performance targets for Operations personnel
Continuously identifying opportunities for improvement
Develop junior analysts to drive business results
The team is growing quickly and highly talented/motivated employees will have the opportunity to help shape the direction of the organization. We are extremely excited about our future and can't wait to bring more awesome people into the team!
The ideal candidate will have:
Bachelor's degree in related field or equivalent experience.
5+ years of experience using data analytics to solve complex business problems
Experience answering unstructured business questions and work independently to drive projects and analytical tasks to conclusion
Strong analytical and problem-solving skills
Advanced knowledge of Microsoft Excel and Microsoft Office Suite
Working knowledge of SQL
Strong communication, organization, and inter-personal skills
Strong attention to detail with qualitative skills
Strong passion for Aura's mission
Ability to work in a team environment
An energetic, driven, fun and generally awesome personality!
Bonus points to have:
Experience with Debt Collections strategies in the consumer lending space, both pre and post charge off
Start-up experience in a fast-paced environment
Compensation is competitive and will be based on prior work experience
Aura Options and equity packages that allow you to have ownership in this growing company
Convenient location in downtown San Francisco less than two blocks from BART
We offer Full medical, dental, and vision coverage. (Aura pays 100% of employee premiums and 50% of dependent premiums!)
You can expect a challenging work in a collaborative environment with team building activities, dinners, and fun monthly gatherings, along with mentorship and career growth
We believe in getting people where they need to go. This value extends beyond our business principles into Aura's internal career development philosophy. As such, you will work closely with a highly-experienced management team that will mentor you and help you achieve your personal career goals.