Business Analyst/Implementation Specialist

Everbridge Tampa , FL 33602

Posted 2 months ago

Connexient, Inc, an Everbridge Company is a fast-growing indoor mapping and location-based services software company. We're looking for a talented, energetic, and detail-oriented Business Analyst to implement and support our MediNav Digital Wayfinding solution. Connexient is the market leader in the Healthcare Digital Patient Navigation, offering a full suite of mobile, web, and kiosk versions.

This position is best suited for an outgoing personality with strong analytical, organization, and communication skills. This key position will focus on implementation, testing, and support of our data and mapping platforms for multiple client sites.

We are looking for talented individuals that want to be a part of building and delivering products that deliver real value to our clients. This position requires up to 25% travel to client implementation sites across North America.

What you'll do:

  • Complete initial site survey for new implementations to capture all location data

  • Complete scoping and data definition/data mapping for physician data and EHR location data

  • Triage incoming support tickets from Connexient's Customer Support Web Portal and create related Jira support tickets

  • Complete data and map changes for clients and perform QA for those changes

  • Communicate updates to clients in a timely manner

  • Lead client status update calls

  • Scope and manage data elements for application upgrades

What you'll bring:

  • Working knowledge of mobile applications

  • Healthcare experience not required, but desired

  • Strong organization skills, with the ability to multi-task across several projects and operational clients

  • Strong documentation skills and customer service skills

  • Proactive communication of work status, following escalation procedures as required.

  • This role will require approximately 25% travel within the U.S. and Canada

Bridger Culture:

At Everbridge, we have a mission that matters to keep people safe and businesses running during critical events. Our "Bridgers" join Everbridge to make a positive impact on the world through their work. The core of our company culture is built around making a difference. Our people are dedicated to solving problems during difficult times and challenging situations as our software was built to save lives.

We are a rapidly growing organization transforming the field of critical event management and need passionate, committed and determined individuals to help us carry out our mission. Our environment is dynamic, and our culture is constantly evolving and expanding in order to provide the best employee experience.

Click here to learn more about what we do. Passionate about our mission? Want to #BeTheBridge? Apply to be a part of our team today!

Everbridge is an Equal Opportunity/Affirmative Action Employer. All qualified Applicants will receive consideration for employment without regard to race, creed, color, religion, or sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

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Business Analyst/Implementation Specialist