Business Analyst - Vendor Account Manager

American College Of Cardiology Washington , DC 20319

Posted 2 months ago

The American College of Cardiology's (ACC) Information Technology Registry and BI Products department is a key intermediary between ACC's Business Units and the technological implementation of new/existing products for ACC's interventional cardiology-based data registries. This position provides exemplary support to the National Cardiovascular Data Registry (NCDR)'s data collection software vendors through thorough knowledge of the registry software and configuration, the vendor webservices, and by providing vendor software certification services.

Major Duties and Responsibilities:

  • Serve as the day-to-day vendor account manager and primary point of contact for NCDR data collection software vendors

  • Provide expert system support and vendor certification services for data collection software vendors, both independently as well as in conjunction with NCDR scrum teams to triage and resolve issues

  • Advocate for data collection software vendors within the NCDR

  • Continuously evolve vendor product management by applying quality improvements through best practices, standards and customer focus to tools and processes while identifying opportunities for innovation and efficiency

  • Provide reporting on vendor certification activities and status to the NCDR management

  • Bring best practice and commitment to problem solving including skills to diagnose, evaluate and resolve complex problems and queries, and escalate as appropriate according to defined processes.

  • Work with the third-party software vendors to certify their software based on ACC vendor specifications.

Required Qualifications:

  • Bachelors degree required

  • 2+ years of business analysis experience

  • Ability to read xml

  • Excellent interpersonal and communication skills, both written and verbal, including the ability to make effective presentations, develop technical documentation, and interact effectively in team settings serving multiple levels of stakeholders.

  • Possess the ability to distill information based on specific user/business needs as well as decompose high level feature requirements into detailed functional requirements.

  • Experience developing test scenarios and test data and testing software products

  • Build and maintain strong relationships with internal and external stakeholders

  • Keen attention to detail

  • Ability to multi-task within a fast-paced environment

Desired Qualifications:

  • Knowledge of healthcare industry or medical terminology

  • Experience reading/writing SQL queries

  • Experience working in Agile/Scrum environment

About Us:

At the American College of Cardiology, we bring our hearts to work.

We are a 500-person organization dedicated and committed to our mission to transform cardiovascular care and improve heart health for the past 70 years. When you join our team, you become part of a passionate culture that envisions a world where innovation and knowledge optimize cardiovascular care and outcomes.

Every day, we are committed to supporting our more than 54,000 members and their patients around the globe and in doing so, ensure our staff have a positive environment of teamwork, collaboration, professionalism and excellence. To learn more about why ACC has been recognized as one of Modern Healthcare's Best Places to Work in Healthcare please visit our site at: www.acc.org/jobs.

ACC is proud to be an equal opportunity and affirmative action employer. We celebrate diversity and are committed to creating an inclusive environment for all candidates and employees. All employment is decided on the basis of qualifications, merit and business need. EOE/AA including Vets and Disabled.

ACC is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact Crystal Nott, Director, Talent Management at cnott@acc.org or (202)375-6423.


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Business Analyst - Vendor Account Manager

American College Of Cardiology