Business Analyst

Job Description:

Information Technology Services (ITS), the central IT provider at the University at Albany, seeks applicants for a Business Analyst to support the academic, research, and business needs of this R1 institution. The Business Analyst is responsible for collaborating with stakeholders across the University and within ITS to identify and propose opportunities for innovation and business process improvements to enhance the student experience and maximize staff productivity.

The Business Analyst is a member of a team of IT professionals, responsible for the continuous innovation and improvement of services by analyzing and documenting business processes and providing recommendations for improvements that align with the University's strategic plan and business unit goals and objectives. They are responsible for the development of business process analysis standards and best practices.

Primary Responsibilities:

Document requirements and lead business process analysis activities to enhance operational efficiencies. Work closely with stakeholders and technical teams to align business processes with organizational goals. Coach peers and establish best practices for continuous business process analysis improvement.

• Document requirements and perform business process analysis and design to establish or enhance business process efficiencies.
• Define business process solution scope and objectives, lead project teams in mapping current to future state processes to align with both short- and long-term business goals.
• Work closely with technical staff to ensure system designs and enhancements meet the evolving needs of university departments and align with academic, administrative, and research objectives.
• Lead the development and institutionalization of business process analysis best practices and standards, creating foundational documentation to guide future process improvement initiatives.
• Facilitate comprehensive reviews of business processes, collaborating with cross-functional teams to evaluate, identify, and recommend data-driven process improvement opportunities that support institutional efficiency and effectiveness.
• Provide business analysis coaching and guidance to ITS staff members.
• Other reasonable duties as assigned.

Functional and Supervisory Relationships:

• Reports to: Associate Director of Enterprise Architecture
• Supervises the following positions: None
• Interacts with: ITS; academic, research, and business units; external vendors/contractors/consultants; peer institutions

Job Requirements:

• Applicants must demonstrate excellent interpersonal and oral and written communication skills.
• Applicants must demonstrate the ability to organize work, prioritize tasks, and manage multiple and changing priorities.
• Applicants must be available to provide scheduled support and consultation outside normal business hours, including occasional evenings, holidays, or weekends, within reasonable professional obligation and expectation.
• Applicants must be able to report to campus in-person on Mondays, Wednesdays, Fridays, and as needed. This position is eligible to telecommute on Tuesdays and Thursdays, following a probationary period and with supervisor approval.

Requirements:

Minimum Qualifications:

• A bachelor's degree from a college or university accredited by a U.S. Department of Education (DOE) or internationally recognized accrediting organization.
• At least 3 years' experience in business analysis and design or a related field.
• Experience applying business and/or process analysis concepts such as defining business needs, solution requirements, investigating and implementing potential solutions, and process documentation and improvement.
• Experience leading cross functional teams and effectively communicating with both functional and technical stakeholders of all organizational levels.
• Applicants must demonstrate an ability to develop inclusive and equitable relationships within our diverse campus community
• Applicants must demonstrate an ability to support diversity, equity, access, inclusion, and belonging relative to their role

Preferred Qualifications:

• Experience working in higher education and/or familiarity with the unique needs of an academic institution.
• Experience working in the role of a PeopleSoft Campus Solutions Business Analyst.
• Experience coaching junior business analysts and/or technical staff in business process analysis and design.
• IIBA and/or other recognized certifications.

Additional Information:

Professional Rank and Salary Grade: SL-4, $85,000-$95,000

Special Note: Visa sponsorship is not available for this position. If you currently need sponsorship or will need it in the future to maintain employment authorization, you do not meet eligibility requirements.

The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, or Clery Act, mandates that all Title IV institutions, without exception, prepare, publish and distribute an Annual Security Report. This report consists of two basic parts: disclosure of the University's crime statistics for the past three years; and disclosures regarding the University's current campus security policies. The University at Albany's Annual Security Report is available in portable document format [PDF] by clicking this link http://police.albany.edu/ASR.shtml

Pursuant to NYS Labor Law 194-A, no State entity, as defined by the Law, is permitted to rely on, orally or in writing seek, request, or require in any form, that an applicant for employment provide his or her current wage, or salary history as a condition to be interviewed, or as a condition of continuing to be considered for an offer of employment, until such time as the applicant is extended a conditional offer of employment with compensation, and for the purpose of verifying information, may such requests be made. If such information has been requested from you before such time, please contact the Governor's Office of Employee Relations at (518) 474-6988 or via email at info@goer.ny.gov.

THE UNIVERSITY AT ALBANY IS AN EO/AA/IRCA/ADA EMPLOYER

Please apply online via http://albany.interviewexchange.com/candapply.jsp?JOBID=184719

Application Instructions:

Applicants MUST submit the following documents:

• Resume
• Cover letter stating all the required minimum qualifications and any of the applicable preferred qualifications
• List of 3 professional references with e-mail addresses and telephone numbers

Note: After submitting your resume, the subsequent pages give you instructions for uploading additional documents (i.e. cover letter etc.).

See the FAQ for using our online system. Please contact us if you need assistance applying through this website.

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A review of applications will start on February 24, 2025 and the search will remain open until the position is filled.