Business Analyst

Overview

Trissential is a trusted partner for end-to-end quality services and management consulting. As a part of our parent company Expleo, we have a footprint in 30+ countries. Our Mission is to have a positive impact on every person who interacts with Trissential. Clients love us because we are service focused. Employees love us because they are valued and cared for.

Trissential is seeking a Business Analyst with strong experience in the financial industry to join our client team remotely. The ideal candidate will have excellent communication skills and a proven track record in managing technology portfolios for commercial and treasury businesses. They will be responsible for enhancing and maintaining commercial and treasury technology solutions, ensuring smooth transitions, integrations, and ongoing support. This role requires strong relationship-building skills, the ability to work independently, and a collaborative mindset to deliver simple, secure, and effective experiences. This role is open only to candidates authorized to work and reside in the US.

Responsibilities

Business Relationship Management:

• Collaborate across the organization, sharing knowledge and building trust

• Communicate effectively with diverse backgrounds to create a collaborative environment

• Track and resolve dependencies and conflicts, escalating risks and issues timely

• Enhance member experience and productivity through technology

Solutions Development:

• Develop efficient processes to support commercial and treasury technology systems

• Gather and define business requirements and analyze business processes

• Develop functional and technical specifications and prepare business cases

• Research and evaluate potential technology solutions

Solutions Delivery:

• Implement, integrate, and manage commercial and treasury technology systems

• Administer routine changes, validation, and reporting cycles

• Manage system conversions related to mergers and acquisitions

• Communicate effectively within the organization and support audit evaluations

Solutions Management:

• Ensure technology systems are highly available and operational

• Resolve support issues within defined service levels

• Maintain and update processes and procedures

• Facilitate knowledge transfer within enterprise technology

Supplier Relationship Management:

• Research and support continuous improvement of technology solutions

• Assist in the selection and management of third-party relationships

• Coordinate vendor demonstrations and solution assessments

Qualifications

• 5+ years of experience in the financial industry, preferably in a commercial bank

• 3+ years of experience managing a technology portfolio for commercial and/or treasury businesses

• Bachelor's degree in Business, Finance, Information Systems, or a related field preferred

• Knowledge of Lean Six Sigma fundamentals is preferred

• Ability to communicate face-to-face or through technology with or without reasonable accommodation

Essential skills

• Ability to work cohesively with teammates locally and remotely

• Problem-solving skills, data analysis, and project management abilities

• Good judgment in maintaining confidentiality

• Innovative and creative approach to problem-solving

• Professional demeanor and excellent relationship skills

• Proven documentation, technical writing, and analytical skills

• Strong communication and collaboration skills

• Proficiency with Microsoft Outlook, Word, Excel, and PowerPoint

Desired Skills

• In-depth knowledge of financial and commercial technology systems like Fiserv DNA, MeridianLink, and Abrigo

• Ability to foster a work environment of trust and openness

• Flexibility and adaptability to evolving needs

Experience

• Demonstrated success in building credibility with peers and key stakeholders

• Proven experience in driving action and change within an organization

• Experience in managing multiple projects with competing deadlines

• Detail-oriented with a focus on delivering high-quality results

Benefits

Trissential offers a competitive compensation package for full time roles. The pay range for this role is $80,000 to $85,000 annually depending on candidate's qualifications and experience. This role is eligible for benefits and includes options for medical, dental, vision, and tele-health benefits; Health Savings Account with company contribution; 3 weeks PTO, and 401k retirement savings.