Business Analyst

About the Role

Total Wine & More is seeking a Business Analyst to join our Marketing Systems team in our Bethesda, MD office to support our Marketing and Personalization teams. Our team is currently supporting a significant initiative and transformation with the expansion of our marketing systems, including email marketing platforms and concierge program support. As a Business Analyst you will prepare test plans, write and execute test cases, and work collaboratively with business stakeholders to identify and improve testing coverage. You will develop a solid understanding of the Salesforce Service Cloud, Salesforce Marketing Cloud and of the Concierge Program from both an architecture and a functional point of view.

The ideal candidate will have experience working in Agile/Scrum development environments, experience with manual and automation testing for in-store and mobile applications, evaluating test cases for inclusion in regression/automation, and developing tools to optimize test duration and quality. This position provides the successful candidate with an excellent opportunity to gain a breadth of experience and enjoy all the excitement of developing and delivering technical business solutions. You will report to the Senior Product Manager, Marketing Systems.

You will

• Organize, develop, document, and maintain functional test cases and other test artifacts like test data and automated scripts.

• Ability to write test plans, following and developing a formal test plan process.

• Execute and evaluate manual or automated test cases and report test results.

• Maintain the team's automation framework and build new test cases as needed.

• Maintain the Smoke test suite.

• Investigate and support Production related issues.

• Document and design test cases to validate Production issues.

• Ensure that validated deliverables meet functional and design specifications and requirements.

• Isolate, replicate, and report defects and verify defect fixes.

• Execute load and performance tests using tools such as Dataloader.io, SF Inspector, and/or Postman and communicate results analysis.

• Evaluate manual or automated test cases and report test results.

• Maintain outstanding customer experience and ensure that we are collectively delivering a high-quality product.

• Develop processes for high-quality product delivery, encouraging process automation and a culture of continuous improvement.

• Work with vendors, Business Analysts, Product Owners, and development teams to understand requirements and acceptance criteria.

• Demonstrate attention to detail, work well in a team environment, be highly motivated, and willing to learn new skills.

• Play a key role in on-going product delivery and launches - hands-on execution of user acceptance testing. Help define ways to mitigate issues/risks to ensure on-time launches.

• Participate in all Agile scrum ceremonies.

You will come with

• Bachelor's degree in engineering, computer science or related fields.

• Experience as a Business Analyst/QA Testing Engineer using CRM tools for testing.

• Experience with Salesforce Service Cloud. SFSC Admin cert is a plus.

• Experience in Agile development (Kanban or Scrum) using Jira.

• Experience with manual testing for CRM and Web applications. Experience with automation testing is a bonus.

• Experience with the Retail environment, including Product Hierarchy and Promotions

• Experience with quality assurance methodologies, automation frameworks, processes, and tools.

• Good analytical/problem solving skills - ability to find bugs/defects quickly.

• Experience with working with Concierge Retail business partners.

• Understanding of software development; working with shorter release cycle/continuous delivery environment.

• Strong Analytical skills with a problem-solving aptitude.

• Must have the ability to follow established company protocol and communication guidelines and work well within a team-oriented environment as well as being able to work independently.

• Must possess excellent written and verbal communication skills, the ability to establish and maintain effective working relations with internal and external customers/partners.

• Experience managing software development/collaboration tools (JIRA, Confluence).

• Demonstrated ability to learn new technologies quickly.

We offer

• Paid Time Off (PTO)

• Generous store discounts

• Health care plans (medical, prescription, dental, vision)

• 401(k), HSA, FSA, Pre-tax commuter benefits

• Disability & life insurance coverage

• Paid parental leave

• College tuition assistance

• Career development & product training

• Consumer classes

• & More!

Grow with us

Total Wine & More is the country's largest independent retailer of fine wine, beer and spirits, and we continue to grow our footprint year over year. Total Wine offers exciting and unique career opportunities across the country and in our corporate office. Our strength is our people. We have a commitment to training and career growth, all in an environment that values new ideas and teamwork. If you share our entrepreneurial spirit and a passion for providing best-in-class customer experience, take a moment to apply or learn more at www.TotalWine.com/About-Us/Careers!

Total Wine & More considers several factors when establishing compensation. Estimated salaries determined by third parties have not been validated by Total Wine & More. Total Wine & More is an equal opportunity employer and all qualified applicants will receive consideration for employment without discrimination based on race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law. Total Wine & More makes reasonable accommodations during all aspects of the employment process, including during the interview process. Total Wine & More is a Drug Free Workplace.

The information provided above indicates the general nature and level of work required of the position and is not a comprehensive list of all responsibilities or qualifications. Benefits list is only a highlight of some of the benefits offered to team members; eligibility for certain benefits apply.