Business Analyst (Homeless Services)

Salary: $61,339.20 - $79,740.96

Job Overview

Performs professional and advanced analytical work with or without the help of technology to understand, analyze and provide solutions with regard to the structure, policies, processes and operations of an organization, project or program, to achieve the desired goals.

Ideal Candidate:

Our ideal candidate possesses a diverse skill set, including proficiency in billing, data analysis, document management, workflow optimization, and business processes. You will thrive in this role if you have experience working with Oracle or equivalent software for dashboard management of department budgets, data validation, data retrieval, technical documentation maintenance, and the creation of reporting dashboards and tools.

Excellent analytical, interpersonal, and communication skills are essential to influence and engage colleagues, along with a broad understanding of the businesses you will support. Your ability to track and manage inventory for the department and external partners, as needed, will be a valuable asset.

You will be expected to interface with various internal County Departments, including Management and Budget, Procurement Services, ESQA, Information and Innovation Office (IIO), as well as external agencies including the Clerk's Offices. The ability to proactively collaborate across departments to achieve cross-functional success is crucial. Must have at least three (3) years of experience in government and working with various supporting departments.

Building appropriate rapport, as well as constructive and effective relationships, will be key to your success in this role. You should have experience in delivering complex cross-functional information and navigating project life cycles from business case development through final delivery and operational support.

Serving multiple business partners simultaneously and acting as the primary point of contact for the Real Estate and Information & Innovation Office for multiple levels of management within the County will be part of your responsibilities. Collaborating with external vendors on payment resolutions and working with vendors to achieve the department's goals will also be an important aspect of this position.

This role requires an in-depth knowledge of county operations, including fiscal management, technology liaison, and principles and policies related to the management of County Resources.

You must have great customer service skills and able to navigate and respond accordingly in a respectable manner to inquiries.

Tier 3

Duties and Responsibilities

Note: The following duties are illustrative and not exhaustive. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Depending on assigned area of responsibility, incumbents in the position may perform one or more of the activities described below.

• Performs highly complex, independent studies and analyses, and makes conclusive recommendations.

• Serves as coordinator in conducting major projects involving work measurement studies, management control, plans of service, methods analyses and other aspects of operational audits.

• Collaborates with senior managers and decision makers to identify and solve a variety of problems and to clarify management objectives.

• Collaborates with others in the organization to ensure successful implementation of chosen problem solutions.

• Studies and analyzes information about alternative courses of action to determine which plan will offer the best outcomes.

• Studies existing computer-based business systems to evaluate effectiveness, and develops new systems to improve production or workflow as required.

• Reviews and analyzes information, forecasts, methods, schedules, systems, processes, and procedures.

• Performs duties concerned with the design and implementation of programmatic and fiscal processes and improvements.

• Works closely with senior managers to identify and solve a variety of fiscal and programmatic business operations.

• Analyzes requirements, procedures, and problems to automate processing or to improve existing business systems.

• Reviews computer system capabilities, workflow, and scheduling limitations to determine if requested program or program change is possible within existing system.

• Serves as the single point of contact for consultants, suppliers, etc., assisting in the development, installation, and implementation of systems.

• Performs other related duties as required.

Job Specifications

• Knowledge of business and management principles involved in strategic planning, resource allocation, leadership technique and production methods.

• Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction required.

• Knowledge of English spelling, grammar and punctuation.

• Knowledge of analysis and research techniques, methods and procedures.

• Skill in conducting independent studies and analyses of organizational activities, programs, procedures and operating systems.

• Ability to work independently and analyze, interpret and accurately summarize complex business processes and detailed information.

• Ability to use initiative and exercise sound judgment in making conclusive recommendations based on business needs.

• Ability to communicate effectively and persuasively, both verbally and in writing.

• Ability to participate effectively in the formulation of departmental policies and procedures.

• Excellent analytical skills, the ability to get along with a wide range of people, good judgment, time-management skills, and creativity.

• Ability to use a computer and related software.

Physical Requirements

• This job is performed in a professional office environment where employees routinely use standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

• This position requires the ability to occasionally lift office products and supplies, up to 20 pounds.

Work Category

• Sedentary work - Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

Minimum Qualifications Required

• Bachelor's degree in Business Management/Administration, Information Management System, Public Administration, Finance or related field; AND
• Five years of professional experience in the development, implementation, business process analysis and evaluation of business methods and procedures;

OR

• An equivalent combination of education (not less than a high school diploma/GED), training and experience that would reasonably be expected to provide the job-related competencies noted above.

Emergency Management Responsibilities

In the event of an emergency or disaster, an employee may be required to respond promptly to duties and responsibilities as assigned by the employee's department, the County's Office of Emergency Management, or County Administration. Such assignments may be for before, during or after the emergency/disaster.

Additional Job Requirements

A department, depending on the nature of its mission and operations, may require that employees in all or certain positions in this job classification:

• Maintain the ability to pass the background checks required for the position. These background checks may include but are not limited to:

• Criminal History Background Check using Florida Department of Law Enforcement (FDLE) Criminal Justice Information Services (CJIS)

• Level 1 and Level 2 Background screening (Ch. 435 Florida Statutes)

• Child Abuse, Abandonment and Neglect Record Check using the State Automated Child Welfare Information System (SACWIS)

• Sex Offender and Sexual Predator record check using the list maintained by the Florida Department of Law Enforcement (FDLE).

• Possess the necessary job related license(s) or certification(s) that may include possession of a Florida Driver License (Class E).

Career Progression

Employees in this classification that acquire the competencies and minimum qualifications for the next tier will be able to apply for promotional opportunities through a competitive selection process. Employees will not automatically be upgraded to the next tier. Reclassifying a position is based on business need and financial impact and is not based solely on the job competencies or qualifications of the incumbent.