Business Analyst

If you have applied or interviewed for this position within the last 30 days you DO NOT need to reapply you are still in consideration for this opportunity.

About us:

Our mission is to promote positive, lifelong outcoming for Ohio youth through early intervention, quality education, and family support programs.

At DCY, we offer our employees a rewarding work experience in public service helping Ohioans achieve a sustainable lifestyle that includes generous benefit options and a flexible work life balance making our agency a great place to work!

• Low-cost health care benefits with FREE dental and vision after completed eligibility period

• Guaranteed 11 paid holidays each year

• Significant employer paid OPERS contributions

• Employee tuition reimbursement programs

• Wellness incentives for healthcare participants

• And much more!

To learn more about DCY, please visit our website at Department of Children and Youth | Ohio.gov.

Major Duties and Responsibilities

• Under general direction within the Department of Children and Youth's Bureau of Data Analytics and Surveillance, provides program technical assistance to information technology professionals engaged in establishing and enhancing child welfare automated systems Ohio (i.e., Statewide Automated Child Welfare Information System [SACWIS]; Business Intelligence Channel [BIC]; Results Oriented Management [ROM]) and other data systems for storing, processing, and retrieving child welfare information (e.g., adoption and placement data; child abuse and neglect tracking; intake and assessment; resource management; program eligibility and financial tracking): provides program technical assistance to the Division of Information Technology personnel and contractors in determining scope and requirements derived from federal system requirements document (e.g., interprets federal and state statutes to ensure compliance in child welfare automated system design); reviews design documents; plans, develops, and recommends performance criteria and test case scenarios (e.g., creates realistic child welfare scripts); conducts system tests to ensure expected outcomes and to test user scenarios; assists with data conversion from current child welfare automated systems; assists in implementation of new systems; develops marketing material for partner agencies; develops webinars, procedure manuals, and user support documentation; monitors adherence of system development to federal and state requirements; remains current in program policy changes; provides help desk customer service to county Public Children Service Agencies (PCSAs), Title IV-E Juvenile Courts, private non-custodial agencies (PNAs), and private child placing agencies (PCPAs); trains PCSAs, PNAs, and PCPAs to ensure program compliance through use of state's child welfare automation systems; monitors counties' knowledge and use of state's child welfare automation systems by identifying user and/or software problems through help desk activities with PCSAs, PNAs, and PCPAs staff; responds to PCSAs, PNAs, and PCPAs inquiries regarding child welfare automated systems user-related issues; provides technical assistance; determines security profiles for agency staff; analyzes data; creates reports and assists with federal reporting requirements; identifies source of problems and prepares corrective action steps.

• Serves as a technical assistance expert to Ohio SACWIS and other supporting systems by developing and providing technical assistance and instructional e-learning training for the user community (e.g., PCSAs, Title IV-E Juvenile Courts, PNAs, and PCPAs) on new and modified procedures and other systems-related topics; develops new and/or revises materials using e-learning software and web development tools (e.g., Captivate; PowerPoint; Adobe Premier Pro) (e.g., user guides; desk aids; instructional manuals; YouTube; training videos and webinars); edits and proofreads technical assistance materials provided by other Business Analysts; coordinates the delivery of training and technical assistance (e.g., notifies attendees; ensures audiovisual resources and other technical assistance resources are available and operational; maintains and updates application on screen help files using selected tools); maintains a knowledge base by ensuring all documents, videos, and webinars are relevant to the current functionality; surveys user community to include participant feedback and learning imparted at the conclusion of the instructional e-learning sessions; maintains electronic inventory of all technical assistance provided to the user community; as requested, provides on-site technical assistance through presentations; attends Joint Application Design (JAD) sessions and assists with systems testing of new and current functionality.

• Performs other related duties as assigned (e.g., attends staff meetings, project meetings, conferences, and training; participates on special assignments; compiles periodic activity and project status reports; operates personal computer to produce correspondence, reports, and other documents; maintains logs, records, and files).

Travel required, as needed. Must provide own transportation or, in order to operate a state vehicle, you must have a valid drivers license.

Hybrid Work Details

Subject to DCYs teleworking policy and an approved teleworking agreement, this position is eligible to work from a remote location on a hybrid basis. The selected applicant may be required to complete initial trainings prior to being eligible to telework. All requests to telework are reviewed on a case-by-case basis and must be approved by DCY's Deputy Director of Human Resources and management, subject to the conditions outlined in the agency policy and teleworking agreement.

Drug-Free Workplace

The State of Ohio is a drug-free workplace which prohibits the use of marijuana (recreational marijuana/non-medical cannabis). Please note, this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39), and as outlined in the posting.

The following are the minimum qualifications for this position. For further consideration, applicants must clearly identify how qualifications are met within the education and/or experience sections of the applications.

• Completion of undergraduate core coursework or 2 years exp. in social or behavioral science, pre-medicine, business administration, public administration, human services as defined in series purpose, or comparable field (note: this required education and/or experience shall not be applied to satisfy one of the following),

AND

• For State Automated Child Welfare System (SACWIS) positions, requires 24 mos. recent exp. (i.e., within past 5 years) in delivery of human services that included explaining & applying child protective services laws, policies & procedures mandated by Ohio Department of Job & Family Services & using SACWIS; 6 mos. training or 6 mos. exp. in operating personal computer & using Microsoft Office system software, that is Microsoft Word, Excel, Power Point, or like software package.