Business Analyst - Automation Development

State Of Idaho Boise , ID 83701

Posted 2 days ago

Do you have a background in program analysis, project management, and system & process improvement? Do you want to make a positive difference in the lives of Idaho's families and children? Are you seeking a position with advancement and training opportunities and an excellent benefits package? If this sounds like a good fit to you, we are seeking applicants for a Business Analyst in our Family & Community Services Automation Development Unit.

We are seeking candidates who excel in a fast-paced team environment and can balance a workload while coordinating multiple priorities.

General Information:

  • The incumbent will ensure alignment between business needs and detailed requirements in the creation of automated functions in a variety of computer systems.

  • The incumbent may act as Agile Product Owner of certain systems or components of systems.

  • This position will create new and enhanced automated functionality, working with a team of state and contracted developers, to support all programs in the division.

  • This position is located at our central office in downtown Boise.

We offer a competitive benefits package to eligible employees which includes excellent medical, dental and vision insurance; generous vacation (ability to accrue 3 weeks/year to start) and sick leave accrual beginning as soon as you start; ten paid holidays a year; participation in one of the Nation's best state retirement systems; multiple savings plans and optional 401K; life insurance; wellness programs; ongoing training opportunities; and more.

If you have previously applied for Business Analyst and wish to be considered for the current vacancy, you must reapply under this announcement. Previous scores will not be used.

Program Analysis

  • Evaluate program operations and services

  • Recommend and plan actions to bring about compliance with regulations and program goals

  • Collaborate with managers across agency levels to formulate long-range objectives, short-term operational goals and implementation plans

  • Assist agency management by monitoring and tracking program and operational activities and improvements

  • Lead on committees to gather information or plan studies to evaluate performance data

  • Recommend refinement and development of operating procedures based on results of study

  • Facilitate the development of performance measures

  • Integrate performance measures and their use into business processes

  • Test, audit and validate system improvements to implement performance measures

  • Track and monitor operational results from measurements

  • Train staff on methods of developing performance measures and the collection and use of performance data

  • Lead research studies that evaluate compliance with state and federal performance measurements

  • Prepare findings and recommend actions to managers

  • Recommend training based on performance measures and new regulation

System Improvement

  • Consult with and/or facilitate discussions with agency staff and managers about system efficiency or support for operational, program or administrative needs

  • Study the feasibility and compare costs and benefits of modifications

  • Recommend acceptance of new system development or enhancements to existing systems

  • Collaborate with information technology staff, program staff and outside contractors to evaluate existing systems and plan enhancements

  • Create solutions in alignment with operational, policy and program goals and objectives

  • Identify data requirements

  • Collaborate with identified subject matter experts to design system enhancements or system specifications based on evaluation

  • Maintain system related documentation and provide training and/or technical documentation for others to train staff in use of existing or new systems

Process Improvement

  • Use a systematic approach to design, modify or adapt a major program or operation to optimize performance outcomes and achieve more efficient results

  • Serve as the process expert for all information related to the process

  • Establish, modify, or use existing process performance metrics to evaluate and quantify the process's capability to meet the product specifications and overall process objectives

  • Design process performance objectives to ensure alignment to business plans

  • Create, update, and approve documents (procedures, workflow, protocols) to support the process

  • Make changes in the process and manage the entire process improvement cycle to ensure performance effectiveness

  • Periodically analyze the process performance data and use it to visualize the process's capability to operate within control limits over time (performance trends)

  • Compare actual performance against performance targets, identify performance issues and necessary solutions

  • Create improvement actions to address the performance issues that are identified during analysis of the process performance data

Project Management

  • Plan operational improvement projects

  • Identify project scope, required training and resources

  • Recommend project budget and spending plan

  • Identify potential risks and difficulties, and design strategies to mitigate or avoid them

  • Collaborate with stakeholders and follow contracting guidelines to develop contractor statement of work

  • Obtain bids from contractors

  • Manage project steps to cause participation of project team members and other stakeholders

  • Monitor and track project budget, schedule, and performance

  • Coordinate project activities with internal units

  • Recommend changes to project plan in response to unforeseen changes or unexpected results

  • Obtain approvals to proposed changes in project scope, quality, budget, or schedule

  • Verify quality of project deliverables

  • Administer project contracts and monitor and evaluate contractor performance

You must possess all the minimum qualifications listed below to pass the exam for this position. Click on the Questions tab associated with this announcement for the details regarding minimum qualification requirements. The Supplemental Questions on the application are the exam questions. If it is a written answer, please make sure you answer each question with enough detail to determine how you meet the requirements. Do not put see resume as your answer to written questions. Answer each written question thoroughly. Failure to do this may result in not passing the exam and disqualify you from being considered for this position.

  • Good knowledge of project management.

  • Good knowledge oforganizational/business analysis and evaluation.

  • Good knowledge ofprocess improvement methodology.

Additional Qualifications:
Are not required, however, having the minimum qualifications and the education and/or experience below will increase your score.

  • Good knowledge of Agile software development methodology. Gained by at least two years of experience participating on a team that utilized any of the following Agile methodologies: Scrum, Scrum-ban, Lean software development, Extreme Programming (XP), or related methods. Scrum Master certification preferred.

  • Experience performing complex systems design and analysis. Gained by at least three years of experience interacting with users to design and analyze their systems' needs; performing data modeling using databases for new systems development; and developing systems requirements in systems design and analysis.

  • Knowledge of Child Welfare business and or systems. Gained by at least two years' experience in Child Welfare or related experience supporting Children or Social Services.

  • Experience using Customer Relationship Management (CRM) platforms. Gained by at least one year of experience configuring or defining requirements for a CRM solution.


People Making A Difference!


Learn About a Career with DHW

For all Idaho state government jobs:

If you have questions, please contact us at:

TROUBLE APPLYING: 1-855-524-5627

(Monday through Friday, 6am -5pm, Pacific Time)


(answered Monday through Friday during business hours MST)

Email is the quickest way to get an answer to your questions.


(208) 334-0681

(answered Monday through Friday during business hours MST)


Hiring is done without regard to race, color, religion, national origin, sex, age or disability. If you need special accommodations to satisfy testing requirements, please contact the Division of Human Resources at (208) 334-2263.

Preference may be given to veterans who qualify under state and federal laws and regulations.

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Business Analyst - Automation Development

State Of Idaho