Business Analyst

Overview

At Shawmut, our core mission is to provide exceptional service tailored to our clients' specific goals and concerns. Our project teams excel in delivering top-quality work through a hands-on, collaborative process. We maintain an unwavering focus on our clients' best interests at all times. With specialized training and the backing of a national company, our project teams demonstrate skill and dedication, resulting in deliberate, predictable, and repeatable construction experiences. These experiences have consistently attracted and retained top clients across various markets. We firmly believe that it's the people who truly make the difference, and at Shawmut, we have the very best.

Responsibilities

Business Analyst Role in Construction Technology

As a Business Analyst, your role is pivotal in supporting our construction technology initiatives. You will partner closely with the business and applications teams to plan, design, develop, and launch efficient systems and processes that enhance our core organizational functions. Here are the key aspects of your role:

Eliciting and Analyzing Requirements:

• Interview stakeholders to gather and define business, financial, and operational requirements.

• Work closely with project stakeholders to understand their needs and translate them into actionable system requirements.

• Compile and analyze user requirements, business cases, and system specifications for development teams.

Strategic Planning:

• Collaborate with decision-makers, systems owners, and end users to define systems goals and resolve any issues.

• Facilitate design sessions to prototype new systems, improving business processes and information flow.

• Evaluate existing requirements gathering processes and develop strategies for enhancement.

Scope Definition and Communication:

• Partner with Business Applications and developers to establish clear scope and parameters for systems analysis.

• Communicate expectations effectively to team members and stakeholders.

• Prioritize collected requirements and track milestones.

• Create and maintain schedules for larger initiatives

Deployment and Optimization:

• Collaborate in planning, designing, and deploying new applications and enhancements.

• Ensure that all system features are fully utilized.

• Participate in quality assurance (QA) of purchased and developed solutions.

Operational Management with a Focus on Technology:

• Troubleshoot key applications and imports as needed.

• Provide timely and accurate resolutions to user issues, prioritizing customer satisfaction

• Collaborate with other team members to ensure consistent and effective customer support

• Create system design work orders in collaboration with vendors.

• Ensure compatibility and interoperability of in-house computing systems.

• Develop models, specifications, diagrams, wireframing, and charts as needed

• Conduct thorough tests, including end-user reviews, for modified and new systems as well as patching of existing systems

• Provide orientation and training to end users on system changes.

• Cultivate essential business relationships to drive the success of our business systems, leveraging technology effectively.

Change Management:

• Communication

• Through interaction with the business

• Effectively communicate the need for change, the reasons behind it, and the expected outcomes to all stakeholders involved, including employees, management, and other relevant parties.

• Develop effective communication plans for all parties impacted with a mind towards adoption

• Ensure during solution building that sustainability and long term impact are considered

• Drive stakeholder engagement throughout the process - throughout implementation and post mortem

• Effectively communicate the need for change, the reasons behind it, and the expected outcomes to all stakeholders involved, including employees, management, and other relevant parties.

Qualifications

• 1-3 years direct work experience in a reporting/analyst role, including experience in all aspects of process development and execution;

• 1-3 years experience in construction or related industry

• Proven experience with business and technical requirements analysis, elicitation, modeling, verification, and methodology development.

• Proven experience working with ERP and CRM solutions.

Education:

• Bachelor's Degree in business administration, computer science, finance, or information systems, or relevant experience.