Business Analyst, Senior

Blackbaud Austin , TX 78719

Posted 5 months ago

About Blackbaud:

At Blackbaud, we're here to help good take over. We lead uniquely at the intersection point of technology and social good, providing cloud software, services, expertise, and data intelligence that empowers and connects people to drive impact for social good. We serve the entire social good community, which includes nonprofits, higher education institutions, K-12 schools, healthcare organizations, faith communities, arts and cultural organizations, foundations, companies, and the individual change agents who support them. With millions of users in 100+ countries, our vision is to power an Ecosystem of Good that builds a better world. Our customers are passionate about making the world a better place, and we're inspired by the opportunity to help them raise resources, deliver programs, manage operations, and understand their outcomes.

As a Senior Business Analyst, you will identify and research business needs and then determine solutions to business problems. Solutions often include a software-systems development component but may also consist of process improvement, organizational change or strategic planning and policy development. You will work closely with business and technical teams and understands the business needs as to ensure there is integration between business and technology. The Senior Business Analyst also understands development processes (SDLC) and/or business workflow processes and is very analytical with problem-solving and conflict resolution skills to help identify, communicate and resolve issues.

A Senior Business Analyst may perform any of the following activities: Feasibility analysis, scope projects, and work with the project management team to prioritizes deliverables and negotiate on product functionality; create detailed Business Requirement Document (BRD) or Business Process documentation (as applicable) and translate it into functional specifications; provide analytic support by coordinating data extraction from various databases and data interpretation; partner with development and analytic teams to provide reporting on software solutions; participate in Integration Testing, User Acceptance Testing (UAT) and Functionality Testing.

Key activities that will ensure client and project success include:

  • Ability to influence others to gain consensus on a desired outcome

  • Ability to assume the responsibilities of an overall solution owner, with limited advising: gathers and analyzes information and uses it to develop effective solutions to difficult problems or situations; devises workable solutions or consults with secondary resources to devise solutions; proactively raises risks and implements fixes and changes as needed to keep small problems from becoming big problems.

  • Investigates and acts to meet customers' current and future needs. Gives customer needs priority and responds quickly to customer concerns. Builds positive and fruitful customer relationships.

  • Effectively uses systems and processes to measure, monitor, manage, or impact performance. Puts resources and or processes into logical, comprehensible order.

  • Creative and critical thinker with the ability to develop original ideas, approaches, and solutions to typical, unusual or difficult situations and problems. Exhibits constructive, non-traditional thinking. Creates, from scratch or from plans, high-quality designs or work products.

  • Negotiates or mediates sound agreements in business or organizational situations where there is disagreement or difference in interest.

  • Successfully closes negotiations achieving best possible outcomes. Creatively approaches negotiations.

  • Writes, speaks, and presents information effectively and persuasively across communication settings.

  • Ability to present in various group settings with or without the use of technology.

  • Exhibits composure while in the spotlight and conveys information eloquently.


  • Preferably 3-5 years of experience in consulting, software/technology, or non-profit

  • Can effectively connect with a variety of audiences both internal and customer.

  • Ability to mentor, coach, and guide Associate and Staff Business Analysts as needed

  • Experience with direct marketing, accounting, or fundraising campaigns highly desirable

  • Knowledge of Blackbaud products and the non-profit industry are a plus

  • CBAP certification or PMI-PBA desirable but not required

  • Ability to travel up to 75%

Why you'll want to come work here:

  • Our benefits are unmatched. Not only do we offer competitive salaries, 4 weeks paid time off, tuition reimbursement, and 401K match, we also provide endless community involvement opportunities to encourage our employees to give back, through our CSR programs like gift matching and volunteer for vacation.

  • Blackbaud has been named to Forbes America's Best Employers for Diversity 2019, Forbes America's Best Midsize Employer 2019, and's Top Companies for Women Technologists 2018, we are rapidly growing and offer incredible opportunity for career advancement!

  • We understand that people thrive in a culture focused on teamwork and purpose. That's why Blackbaud offers a tremendous company culture, encouraging open, collaborative working environments in all of our offices around the world, including; North America, Australia, the United Kingdom and Costa Rica.

  • We have proven that we are one of the best technology companies to work for. Blackbaud has been ranked Best Technology Company in Charleston, SC for the fourth year in a row, and ranked by BuiltIn Austin as one of the Best Places to Work in Austin, TX.

Stay up to date on everything Blackbaud, follow us on Linkedin, Twitter, Instagram, Facebook and YouTube

Blackbaud is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.

To all recruitment agencies: We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes.

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