Business Analyst

Sciquest Morrisville , NC 27560

Posted 2 months ago


JAGGAER is the world's leading provider of comprehensive source-to-pay solutions. Some of the largest Commercial, Manufacturing and Life Sciences companies in the world trust JAGGAER with billions of dollars of annual spend. Additionally, JAGGAER is the leading procure-to-pay provider in the Higher Education and Government sectors. JAGGAER eProcurement and strategic sourcing customers across the globe have gained access to the best suppliers, with the best terms, on our scalable, customizable, user-friendly platform. Our SaaS-based, source-to-settle solution provides unparalleled visibility, insights and recommendations to procurement leaders and suppliers. The result is a fluid supply chain driven by powerful spend analysis, comprehensive contract management and efficient accounts payable solutions.

The Business Analyst works with project team assignments within JAGGAER's Professional Services organization for the successful implementation of client Spend Analytic engagements. The Business Analyst is accountable to the project team for assigned deliverables and reports directly to the Professional Services Manager. This role requires excellent attention to detail, a focus on delivering quality work and outcomes and someone who is creative and can think outside of the box to solve problems. JAGGAER is a dynamic environment that requires an energetic self-starter and team player.

Principal Responsibilities

  • Support customers in understanding the company's spend analytics methodology.

  • Coordinate acquisition of client data and prepare client data for the solution.

  • Normalize client's supplier data within the solution and eliminate duplicate records to improve accuracy of the results.

  • Classify data, creating transaction data groups that are meaningful for the client, driving ROI from the solution.

  • Audit the accuracy of work completed by the project team.

  • Review accuracy of data field mapping completed by the technical consultant.

  • Customize reports according to client's specifications, visualize data and design advanced reports.

  • Resolve or suggest workarounds and alternatives for issues. Drive issue resolution in a timely manner.

  • Conduct high level troubleshooting and work closely with internal departments to resolve application or supplier-related issues.

  • Run status and audit meetings related to supplier normalization and data classification

  • Create, build and maintain customer relationships.

  • Manage special projects and initiatives related to spend analytics on behalf of the project team.

  • Provide guidance for and deliver against all project controls including: budget vs. actual for project hours, forecast accuracy, revenue attainment.

  • Manage communication of appropriate project information to clients and within JAGGAER.

  • Identify and communicate changes to project scope that have an impact on company resources, time and/or financial commitments via a change order process.

  • Provide continual work direction and mentoring to other team members and assisting as required.Create and maintain multiple visualizations, charts, tables and reports via a Business Intelligence tool

  • Performing complex queries, data mapping, query development and creating datasets for reporting and visualization

Position Requirements

  • Bachelor's degree preferred.

  • 3+ year business analyst experience in a software technology environment.

  • Understand the development and implementation of performance measurements for operational reporting.

  • Experience with design and development of production metrics and reports.

  • Proficiency with procurement applications from an administration or user perspective helpful.

  • Excellent oral and written communication skills, attention to detail, ability to multi-task, as well as organizational and interpersonal skills are required.

  • Ability to troubleshoot issues and communicate resolution in a timely manner

  • Ability to relate business processes with technology.

  • Working knowledge of a Business Intelligence reporting tool is a plus

  • Proficient in the use of PowerPoint, Excel and Word as well as other typical business productivity tools.

  • Degree in Comp Science, Business Administration or a related field preferred.

  • Experience with yamal/XML, SQL, HTML, or JSON a plus.

About Our Benefits

JAGGAER offers equal employment opportunities without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, age, disability, genetic information, veteran or military status and other protected class characteristics. We offer a generous benefits package including employee and family health, dental and vision coverage, reimbursement accounts for eligible medical expenses; company-paid life insurance, AD&D, short-term and long-term disability benefits; retirement plan with company match and generous paid time off benefits. Additional benefits include education and well-being reimbursements.

JAGGAER is an Equal Opportunity/Affirmative Action employer and will consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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