Business Analyst, Sales Operations

Epsilon Chicago , IL 60602

Posted 2 weeks ago

Business Analyst, Sales Operations

Support sales team members and related departments by analyzing business operations and recommending solutions to align individual business functions with organizational goals. Support the Sales CRM tool and related tools as a super user who provides first level user support and user training. Work closely with developer resources to create solutions to business requests with guidance and oversight. Perform all aspects of Sales Operations including requirements gathering, developing solutions, performing analysis, running and writing reports with guidance and oversight.

Duties & Responsibilities

  • Serve as first level interface to Sales CRM and related tools users for questions and issues

  • Develop/maintain reports and dashboards

  • Maintain data integrity

  • Run audit reports and work with users to clean-up data

  • Maintain and continually update/expand on the Sales CRM tool and process end-user documentation

  • Provide training to Sales CRM and related tools for users

  • Perform other duties as assigned

Technical Requirements

  • 0-2 years of experience in using and understanding of Sales CRM tool functionality

  • Proficient in Microsoft Office applications (Especially Excel)

Preferred Qualifications

  • 0-2 years of experience with using Salesforce.com

  • Excellent attention to detail

  • Strong planning and prioritization skills handles multiple tasks with conflicting/ overlapping timelines

  • Strong verbal communication skills comfortable communicating over the phone and in person with sales team members and management staff at various levels

  • Strong written communication stills ability to produce professional documents and emails

  • User support and user training experience

  • Sets expectations appropriately and meets deadlines consistently

  • Able to effectively communicate status to management

  • Good team member builds working relationships with team members and personnel at all levels

  • Self-starter shows initiative

#LI-HA

#sales


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Business Analyst, Sales Operations

Epsilon