Business Analyst

WHO WE ARE Empowering Connections, Inspiring Possibility SageNet is a leading managed services provider specializing in connectivity, digital signage and cybersecurity. The company connects, manages and protects technologies and devices across widely distributed enterprises. SageNet’s people, processes and technologies, coupled with its collaborative approach, empowers customers to achieve their core business objectives. The company offers world-class service and support via its US-based 24/7/365 Network Operations Centers (NOCs) and Security Operations Centers (SOCs), geographically diverse teleports, a central National Logistics Center, multiple data centers, and a nationwide field service organization. What makes SageNet unique is its Why: SageNet is passionate about Trusted Connections. This is a two-fold calling. First, the company creates trusted, reliable, and secure technological connections for its customers. Second, and perhaps even more importantly, SageNet works tirelessly to build trusted human connections with its customers, partners, and communities. The company believes that by creating, discovering, and nurturing these trusted connections, SageNet enhances the world that connects us all. With a three-decade track record in managed services, SageNet boasts a long-term customer base that includes the nation’s largest retail, financial, healthcare, utilities, and energy organizations. SageNet manages communications for more than 430,000 endpoints. Headquartered in Tulsa, SageNet has regional offices in Atlanta, Toronto, and Washington, D.C. WHAT YOU’LL DO We are seeking a talented Business Analyst with experience in software where companies are building applications. The ideal candidates will possess excellent analytical skills, a deep understanding of business processes, the ability to see the big picture, and the capability to translate complex business needs into effective technical solutions. This role requires collaboration with stakeholders across all departments and their leaders. Major duties and responsibilities: Requirements Gathering: Work closely with stakeholders from every department to elicit, analyze, and document business requirements for new applications and systems. Conduct interviews, workshops, and surveys to gather detailed business needs. Strategic Analysis and Vision: Analyze business objectives and challenges, providing insights that align with the company's strategic goals. Maintain a holistic view of business processes to identify opportunities for improvement and innovation. Process Analysis and Improvement: Analyze current business processes and workflows in areas such as SAP, Salesforce, ServiceNow, Infrastructure, Security, Automation, and R&D. Identify opportunities for simplification, automation, and optimization. Develop process models and documentation. Solution Design: Collaborate with software development teams to design applications that meet business requirements. Create functional specifications, user stories, and acceptance criteria. Ensure alignment of solutions with business goals. Stakeholder Communication: Serve as a liaison between business units and technical teams. Engage with stakeholders and leaders from all departments to ensure requirements are understood, and solutions meet organizational needs. Present findings, recommendations, and status updates to stakeholders at various levels. Facilitate meetings and workshops to drive consensus. Testing and Validation: Develop test plans and test cases to validate that solutions meet business requirements. Coordinate and participate in user acceptance testing (UAT). Document and track issues, ensuring resolution before deployment. Change Management Support: Assist in developing training materials and documentation for end-users. Support change management efforts to successfully adopt new systems and processes. WHO YOU ARE Key Qualifications Education: Bachelor's degree in Business Administration, Computer Science, Information Systems, or a related field. Experience: 3-5 years of experience as a Business Analyst in a software development environment. Proven experience in building applications and working with software development life cycles (SDLC). Familiarity with enterprise systems such as SAP, Salesforce, or ServiceNow. Skills: Exceptional analytical and problem-solving abilities. Ability to see the big picture and understand how individual components fit into the larger strategy. Excellent written and verbal communication skills. Proficient in business analysis techniques and tools (e.g., UML, BPMN). Experience with Agile methodologies (Scrum, Kanban) is highly desirable. Knowledge of database concepts and basic SQL skills are a plus. Personal Attributes: Detail-oriented with a focus on quality and accuracy. Proactive and self-motivated with the ability to work independently and in a team. Strong interpersonal skills and the ability to work effectively with diverse stakeholders across all departments. Strategic mindset with the ability to anticipate needs and propose innovative solutions. WHERE YOU’LL WORK Enjoy the flexibility of our hybrid work model. Our business casual working environment fosters collaboration and productivity. PHYSICAL REQUIREMENTS Be able to sit for long periods without problem Extensive use of fingers and hands for typing Extensive use of eyes to be able to analyze documents electronically and physically for long periods CLASSIFICATION: Salaried/Exempt POSITION TYPE: Fulltime TRAVEL REQUIREMENTS: Negligible DIRECT REPORTS: None SAFETY SENSITIVE: No Equal Opportunity Employer SageNet is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Legal Disclaimer This job description is intended to provide a general overview of the position. It is not an exhaustive list of all responsibilities, duties, and skills required. SageNet reserves the right to modify this job description at any time, with or without notice. Employment with SageNet is at-will, meaning that either the employee or the company may terminate the employment relationship at any time, with or without cause or notice. SageNet will provide reasonable accommodations for qualified individuals with disabilities. As a managed services provider, SageNet maintains a high level of Information Security. SageNet has a published Information Security Policy and provides mandatory Security Awareness Training for all employees. SageNet requires that all employees adhere to published SageNet security policy, failure to do so may result in termination of employment. The SageNet security program is only as strong as our people and as such it is the responsibility of all employees to protect corporate and customer data following best practices and policies. Ready to join a team that values trusted connections? Apply now Attention All Third-Party Agencies, Headhunters, and Recruiters SageNet will not accept candidate submissions by unsolicited third parties through this site or any company email address. All unsolicited candidates presented to SageNet will be considered the property of SageNet. SageNet will not be responsible for any fees associated with unsolicited candidates, nor will a contractual relationship be formed by the submission. SageNet is not obligated and will not under any circumstances pay any fees to said third parties submitting candidates in this manner. SageNet only forms contracts with recruiters with whom we have an established business relationship and with whom we have a signed agreement in place. All third-party contact with SageNet must be through our People Operations Department. Any contact made outside of the SageNet People Operations Department by a third party will cancel any future business relationships between the third party and SageNet. Please contact Katie.Halsteadsagenet.com for any questions. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)