Robert Half Technology is looking for a Business System's Analyst in Irvine, CA.
This person will be a member of the IT Team working closely with the Sales, Marketing and Client Services involving Billing and Reimbursement team. You will be tasked to gather, write and document business requirements, functional and technical specifications for application systems such as Microsoft CRM, SharePoint and Websites etc.
Creating Visio mockups for workflows, proof of concept and wireframes
Document and process any requirement or specification changes needed, requested or missed on the requirements or specifications
Perform functional testing verifying the business requirements and functional specifications provided for development and implementation
Conduct SME training to equip SMEs to perform system verification and validation(UAT) testing
Track, manage and assign system Issues/Bugs on the assigned or implemented business application system such as CRM, SharePoint and websites etc.
Task Management - follow through on assigned tasks, schedule, timelines and allocated resources
Communication - weekly status updates, scheduling meetings, minutes and good communication skills with business etiquette
CRM Implement project preferably Microsoft Dynamic 365 CRM
SharePoint development and implementation project preferably SharePoint online
Corporate website development project preferably Drupal and WordPress
Knowledge creating requirements for KPIs, dashboards, management reports a plus
Knowledge working with a Customer Service Call Center system a plus
Knowledge about Team Foundation Server/Visual Studio (Cloud) (TFS/VS) a plus
Knowledge working in a Microsoft Azure and AWS Cloud business environment a plus
Knowledge about Rest API/Web Services a plus
Analyst, API, Business Analyst, Business Requirements, Call Center, CRM, Customer Service, Development, Foundation, Management, Project, Sales, Scheduling, Specification, Testing, Validation
Robert Half Technology