Business Analyst

Robert Half Technology Irvine , CA 92618

Posted 3 months ago

Robert Half Technology is looking for a Business System's Analyst in Irvine, CA.

This person will be a member of the IT Team working closely with the Sales, Marketing and Client Services involving Billing and Reimbursement team. You will be tasked to gather, write and document business requirements, functional and technical specifications for application systems such as Microsoft CRM, SharePoint and Websites etc.

Duties Include:

Creating Visio mockups for workflows, proof of concept and wireframes

Document and process any requirement or specification changes needed, requested or missed on the requirements or specifications

Perform functional testing verifying the business requirements and functional specifications provided for development and implementation

Conduct SME training to equip SMEs to perform system verification and validation(UAT) testing

Track, manage and assign system Issues/Bugs on the assigned or implemented business application system such as CRM, SharePoint and websites etc.

Task Management - follow through on assigned tasks, schedule, timelines and allocated resources

Communication - weekly status updates, scheduling meetings, minutes and good communication skills with business etiquette

Job Requirements


CRM Implement project preferably Microsoft Dynamic 365 CRM

SharePoint development and implementation project preferably SharePoint online

Corporate website development project preferably Drupal and WordPress

Knowledge creating requirements for KPIs, dashboards, management reports a plus

Knowledge working with a Customer Service Call Center system a plus

Knowledge about Team Foundation Server/Visual Studio (Cloud) (TFS/VS) a plus

Knowledge working in a Microsoft Azure and AWS Cloud business environment a plus

Knowledge about Rest API/Web Services a plus

Analyst, API, Business Analyst, Business Requirements, Call Center, CRM, Customer Service, Development, Foundation, Management, Project, Sales, Scheduling, Specification, Testing, Validation

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Business Analyst

Robert Half Technology