Business Analyst - System Support (Tier 2) (Enterprise Solutions Division, Customer Billing Solutions)

Job Overview

Performs professional and advanced analytical work with or without the help of technology to understand, analyze and provide solutions with regard to the structure, policies, processes and operations of an organization, project or program, to achieve the desired goals.

Salary

$50,668 - $93,662

Ideal Candidate

The ideal candidate for this position is an accomplished Business Analyst with a proven record of excellence. They possess a versatile skillset, adept at billing, data analysis, document management, workflow optimization, and the development of robust test plans. Boasting a strong working knowledge of SQL, they excel at executing complex database queries, generating insightful reports, and leveraging advanced techniques such as table joins, grouping, and logical filtering. The ideal candidate is renowned for their exceptional analytical, interpersonal, and communication abilities, enabling them to effectively influence and engage colleagues at all levels, both within and outside the organization. With a broad understanding of the businesses they support, they relate well to diverse roles and build constructive, effective relationships. The ideal candidate has extensive experience in successfully delivering complex, cross-functional information and technology solutions, guiding projects from business case development through final delivery and operational support. They thrive in fast-paced, multi-partner environments, proactively collaborating across departments to achieve cross-functional success. Additionally, they excel at serving multiple business partners simultaneously, acting as the primary point of contact for the Information & Technology Services department and collaborating with external technology vendors to develop tailored solutions, identify potential projects and enhancements, and prioritize the County's technology-driven initiatives.

Core Competencies

• Customer Commitment

• Proactively seeks to understand the needs of the customers and provide the highest standards of service.

• Dedication to Professionalism and Integrity

• Demonstrates and promotes fair, honest, professional and ethical behaviors that establishes trust throughout the organization and with the public we serve.

• Organizational Excellence

• Takes ownership for excellence through one's personal effectiveness and dedication to the continuous improvement of our operations.

• Success through Teamwork

• Collaborates and builds partnerships through trust and the open exchange of diverse ideas and perspectives to achieve organizational goals.

Tier 1Tier 2Tier 3

Duties and Responsibilities

Note: The following duties are illustrative and not exhaustive. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Depending on assigned area of responsibility, incumbents in the position may perform one or more of the activities described below.

• Plans study of work systems, processes, problems and procedures, such as organizational change, communications, information flow, integrated service delivery/production methods, inventory control, or cost analysis.

• Gathers and organizes information on problems, systems, processes or procedures, including present operating procedures.

• Selects the most appropriate analytical technique, and analyze data gathered and develop solutions or alternative methods of proceeding. Utilizes available computer systems resources and personnel to carry out analysis to support management's need for performance improvement.

• Organizes and documents findings of studies and prepares recommendations for implementation of new systems, procedures or organizational changes; recommends alternative solutions to management as to courses of action that best meet the organization's goals.

• Confers with personnel concerned to ensure successful functioning of newly implemented systems or procedures. May install new systems and train personnel in application.

• Reviews forms and reports and confer with management and users about format, distribution, and purpose, and to identify problems and improvements.

• Prepares management reports defining and evaluating problems and recommending solutions.

• Performs other related duties as required.

Duties and Responsibilities

Note: The following duties are illustrative and not exhaustive. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Depending on assigned area of responsibility, incumbents in the position may perform one or more of the activities described below.

• Synthesizes current business intelligence or trend data to support recommendations for action.

• Communicates with customers, suppliers, professional organizations, and stakeholders on new business trends.

• Manages timely flow of business intelligence information to users.

• Collects business intelligence data from available industry reports, public information, field reports, or purchased sources.

• Formulates mathematical or simulation models of problems, relating constants and variables, restrictions, alternatives, conflicting objectives, and their numerical parameters.

• Prepares management reports defining and evaluating problems and recommending solutions.

• Studies and analyzes information about alternative courses of action to determine which plan will offer the best outcomes.

• Analyzes requirements, procedures, and problems to automate processing or to improve existing business systems.

• Reviews computer system capabilities, workflow, and scheduling limitations to determine if requested program or program change is possible within existing system.

• Performs other related duties as required.

Duties and Responsibilities

Note: The following duties are illustrative and not exhaustive. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Depending on assigned area of responsibility, incumbents in the position may perform one or more of the activities described below.

• Performs highly complex, independent studies and analyses, and makes conclusive recommendations.

• Serves as coordinator in conducting major projects involving work measurement studies, management control, plans of service, methods analyses and other aspects of operational audits.

• Collaborates with senior managers and decision makers to identify and solve a variety of problems and to clarify management objectives.

• Collaborates with others in the organization to ensure successful implementation of chosen problem solutions.

• Studies and analyzes information about alternative courses of action to determine which plan will offer the best outcomes.

• Studies existing computer-based business systems to evaluate effectiveness, and develops new systems to improve production or workflow as required.

• Reviews and analyzes information, forecasts, methods, schedules, systems, processes, and procedures.

• Performs duties concerned with the design and improvement of computer-based business systems.

• Works closely with senior managers to identify and solve a variety of computer-based business system problems.

• Analyzes requirements, procedures, and problems to automate processing or to improve existing business systems.

• Reviews computer system capabilities, workflow, and scheduling limitations to determine if requested program or program change is possible within existing system.

• Serves as the single point of contact for consultants, manufacturers, suppliers, etc., assisting in the development and installation of automated systems.

• Performs other related duties as required.

Job Specifications

• Knowledge of business and management principles involved in strategic planning and procedures.

• Knowledge of the organization, operating activities and administrative practices and policies of departments and agencies assigned.

• Knowledge of analysis and research techniques, methods and procedures.

• Knowledge of English spelling, grammar and punctuation.

• Skill in conducting independent studies and analyses of organizational activities, programs, procedures and operating systems.

• Ability to work independently and analyze, interpret and accurately summarize complex business processes and detailed information.

• Ability to use initiative and exercise sound judgment in making conclusive recommendations based on business needs.

• Ability to communicate effectively and persuasively, both verbally and in writing.

• Ability to participate effectively in the formulation of departmental policies and procedures.

• Ability to work effectively with others.

• Ability to set priorities, meet deadlines and multi-task.

• Ability to use a computer and related software.

Job Specifications

• Knowledge of business and management principles involved in strategic planning and procedures.

• Knowledge of the organization, operating activities and administrative practices and policies of departments and agencies assigned.

• Knowledge of analysis and research techniques, methods and procedures.

• Knowledge of English spelling, grammar and punctuation.

• Skill in conducting independent studies and analyses of organizational activities, programs, procedures and operating systems.

• Ability to work independently and analyze, interpret and accurately summarize complex business processes and detailed information.

• Ability to use initiative and exercise sound judgment in making conclusive recommendations based on business needs.

• Ability to communicate effectively and persuasively, both verbally and in writing.

• Ability to participate effectively in the formulation of departmental policies and procedures.

• Ability to work effectively with others.

• Ability to set priorities, meet deadlines and multi-task.

• Ability to use a computer and related software.

Job Specifications

• Knowledge of business and management principles involved in strategic planning, resource allocation, leadership technique and production methods.

• Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction required.

• Knowledge of English spelling, grammar and punctuation.

• Knowledge of analysis and research techniques, methods and procedures.

• Skill in conducting independent studies and analyses of organizational activities, programs, procedures and operating systems.

• Ability to work independently and analyze, interpret and accurately summarize complex business processes and detailed information.

• Ability to use initiative and exercise sound judgment in making conclusive recommendations based on business needs.

• Ability to communicate effectively and persuasively, both verbally and in writing.

• Ability to participate effectively in the formulation of departmental policies and procedures.

• Excellent analytical skills, the ability to get along with a wide range of people, good judgment, time-management skills, and creativity.

• Ability to use a computer and related software.

Physical Requirements

• This job is performed in a professional office environment where employees routinely use standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

• This position requires the ability to occasionally lift office products and supplies, up to 20 pounds.

Work Category

• Sedentary work

• Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

Physical Requirements

• This job is performed in a professional office environment where employees routinely use standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

• This position requires the ability to occasionally lift office products and supplies, up to 20 pounds.

Work Category

• Sedentary work

• Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

Physical Requirements

• This job is performed in a professional office environment where employees routinely use standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

• This position requires the ability to occasionally lift office products and supplies, up to 20 pounds.

Work Category

• Sedentary work

• Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

Minimum Qualifications Required

• Bachelor's degree in Business Management/Administration , Information Management Systems, Public Administration, Finance or related field; AND
• One year of experience in the development, implementation, and evaluation of business or management analysis;

OR

• An equivalent combination of education (not less than a high school diploma/GED), training and experience that would reasonably be expected to provide the job- related competencies noted above.

Minimum Qualifications Required

• Bachelor's degree in Business Management/Administration, Information Management System, Public Administration, Finance or related field; AND
• Three years of professional experience in the development, implementation, business process analysis and evaluation of business methods and procedures;

OR

• An equivalent combination of education (not less than a high school diploma/GED), training and experience that would reasonably be expected to provide the job-related competencies noted above.

Minimum Qualifications Required

• Bachelor's degree in Business Management/Administration, Information Management System, Public Administration, Finance or related field; AND
• Five years of professional experience in the development, implementation, business process analysis and evaluation of business methods and procedures;

OR

• An equivalent combination of education (not less than a high school diploma/GED), training and experience that would reasonably be expected to provide the job-related competencies noted above.

Emergency Management Responsibilities

In the event of an emergency or disaster, an employee may be required to respond promptly to duties and responsibilities as assigned by the employee's department, the County's Office of Emergency Management, or County Administration. Such assignments may be for before, during or after the emergency/disaster.

Additional Job Requirements

A department, depending on the nature of its mission and operations, may require that employees in all or certain positions in this job classification:

• Maintain the ability to pass the background checks required for the position. These background checks may include but are not limited to:

• Criminal History Background Check using Florida Department of Law Enforcement (FDLE) Criminal Justice Information Services (CJIS)

• Level 1 and Level 2 Background screening (Ch. 435 Florida Statutes)

• Child Abuse, Abandonment and Neglect Record Check using the State Automated Child Welfare Information System (SACWIS)

• Sex Offender and Sexual Predator record check using the list maintained by the Florida Department of Law Enforcement (FDLE).

• Possess the necessary job related license(s) or certification(s) that may include possession of a Florida Driver License (Class E).

Career Progression

Employees in this classification that acquire the competencies and minimum qualifications for the next tier will be able to apply for promotional opportunities through a competitive selection process. Employees will not automatically be upgraded to the next tier. Reclassifying a position is based on business need and financial impact and is not based solely on the job competencies or qualifications of the incumbent.