Business Analyst Professional II

Position Information

Classification Title IT Systems Support Professional FLSA Exempt FTE 1.00 Minimum Qualifications

Requires at least a baccalaureate degree in the field. Please contact your Human Resources office for an evaluation of education/experience in lieu of the required minimum qualifications.

Preferred Qualifications Position Summary

The Business Analyst Professional II performs business analyst duties including gathering, documenting, and analyzing business processes and coordinating with functional, cross-functional, and technical teams to develop, test, and implement projects. The Business Analyst Professional II creates project plans, coordinates and leads project meetings, ensures project documentation is up to date, and manages tasks related to projects. Additionally, the Business Analyst Professional II prepares project specifications for developers, coordinates testing with functional stakeholders on campus, functionally approves migrations and upgrades in non-production and production instances, and assists with determining the training materials needed for upgrades and projects. The Business Analyst Professional II also supports the development of operational reports related to the projects as well as the development of APIs or data feeds to other applications approved to receive student information.

Knowledge, Skills, Abilities and/or Competencies

• Document, communicate, and implement innovative solutions to meet business needs and goals.

• Technical aptitude, initiative, creativity, and customer service skills.

• Work both independently and with a team on assignments.

• Knowledge of, and ability to, apply project management principles.

• Ability to deliver high-quality system solutions.

• Effectively collaborate with users and colleagues and demonstrate effective conflict resolution strategies.

• Build connections with the functional and technical staff using effective communication.

• Develop business model components such as process modeling (flowcharts), activity diagrams, and use cases.

• Understand the software development life cycle.

• Understanding of SQL.

• Problem-solving and analytical thinking to approach issues logically and systematically.

• Strong attention to detail without losing focus.

• Written and verbal interpersonal and communication skills.

• Quickly adapt to new circumstances, information, and challenges.

• Apply critical thinking and professional judgement consistently.

• Organizational and time management skills.

• Maintain confidentiality of sensitive data.

Physical Demands

• Sit at computer for long periods of time.

Is driving a responsibility of this position? No Is this a Position of Trust? Yes Does this position have operation, access, or control of financial resources? No Does this position require a P-Card? No Is having a P-Card an essential function of this position? No Does this position have direct interaction or care of children under the age of 18 or direct patient care? No Does this position have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications) Yes Credit and P-Card policy

Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the UGA Credit Background Check website.

Background Investigation Policy

Offers of employment are contingent upon completion of a background investigation including, a criminal background check demonstrating your eligibility for employment with the University of Georgia; confirmation of the credentials and employment history reflected in your application materials (including reference checks) as they relate to the job-based requirements of the position applied for; and, if applicable, a satisfactory credit check. You may also be subject to a pre-employment drug test for positions with high-risk responsibilities, if applicable. Please visit the UGA Background Check website.

Duties/Responsibilities

Duties/Responsibilities

Planning/Implementing/Researching Solutions and Projects:

• Develop and propose solutions based on business processes and identify issues or operational gaps.

• Navigate multiple projects and timelines.

• Conduct business analysis for projects and solutions.

• Provide analysis to identify downstream effects and impacts of decisions related to projects and solutions.

• Document and analyze user business processes and solution/project requirements.

• Prepare detailed functional specifications with technical references.

• Serve as the liaison between functional users and technical groups.

• Collaborate with functional users to align operations and pursue both functional and technical process improvements.

• Gather proven solutions from outside groups to offer best practices.

• Review changes delivered to upgrades and make necessary recommendations.

• Assist with analyzing and resolving system operational issues.

• Schedule and monitor system jobs according to operational calendar.

• Configuration or scribing of requirements as necessary for vendor solutions.

Percentage of time 40 Duties/Responsibilities

Project Management:

• Provide project plans and timelines for tasks, projects, and solutions.

• Plan the rollout of projects, solutions, reports, system upgrades, and enhancements.

• Develop and maintain standard project documentation such as project plans, risk logs, issue logs, decision logs, and meeting agendas and summaries.

• Assess the resources needed for projects and plan for upcoming projects and deliverables, accounting for any overlapping projects and deliverable due dates.

• Ensure required documentation and deliverables adhere to office standards and templates.

• Perform post-implementation review and analysis to determine any subsequent actions.

Percentage of time 30 Duties/Responsibilities

Use Cases, Testing, Validation, and Data Reporting:

• Identify all possible testing scenarios and design user acceptance test plans and test cases for upgrades, solutions, and projects.

• Manage iterative testing process through all environments.

• Perform integration, regression, and end-to-end testing for solutions, projects, reports, and data feeds.

• Facilitate timely approval/sign-off of projects and solutions to central IT.

• Use SQL statements to validate data for testing, identify issues in processes, or to provide information for administration.

• Develop and deliver quality analysis and data reporting.

• Data validation and correction.

Percentage of time 20 Duties/Responsibilities

Communication and Training:

• Develop and give project presentations to faculty, staff, students, and administration.

• Develop and maintain in-person and online training materials for faculty, staff, students, and administration related to reporting, projects, and solutions.

• Provide project reports for leadership as needed.

• Identify and escalate issues and potential project delays.

• Create communication plans and email drafts for project and solution deployment.

Percentage of time 10

Contact Information

Recruitment Contact

Contact Details

For questions concerning this position or recruitment progression, please refer to the Recruitment Contact listed below.

Recruitment Contact Name Nikki Hon Recruitment Contact Email nikkihon@uga.edu Recruitment Contact Phone

Posting Specific Questions

Required fields are indicated with an asterisk (*).

Applicant Documents

Required Documents

• Resume/CV
• Cover Letter

Optional Documents

Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact University HR (hrweb@uga.edu).

The University of Georgia is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ethnicity, age, genetic information, disability, gender identity, sexual orientation or protected veteran status.