Popular Inc San Juan , PR 00901
Posted 1 week ago
Date: May 9, 2024
Location:
San Juan-Cupey, PR
Company: Popular
Workplace Type: Hybrid
Business Analyst
At Popular, we offer a wide variety of services and financial solutions to serve our communities in Puerto Rico, United States & Virgin Islands. As employees, we are dedicated to making our customers dreams come true by offering financial solutions in each stage of their life. Our extensive trajectory demonstrates the resiliency and determination of our employees to innovate, reach for the right solutions and strongly support the communities we serve; therefore, we value their diverse skills, experiences and backgrounds.
Are you ready for a rewarding career?
Over 8,000 people in Puerto Rico, United States and Virgin Islands work at Popular.
Come and join our community!
General Description
Essential Duties and Responsibilities
Executes pre-defined procedures for identifying fraudulent activity.
Create and implement new solutions/processes to mitigate fraudster behavior.
Analyzing data to understand user and fraudster behavior.
Gather, review and analyze the business results and needs to identify business problems and alternatives to propose solutions.
Ability to investigate and solve problems using multiple data sources and systems.
Recommends departmental process changes to adapt to new and evolving behaviors associated with fraudulent charges.
Design and document Business Requirements for new solutions.
Communicating investigation findings and resolutions internally.
Constantly looks for new ways for improving performance and operational efficiencies to prevent fraud.
Supports ther team in a variety of topics such as authorization analysis, SMT presentations and special projects.
Analyzes, evaluates and presents statistical data of plans to help identify business results, effectiveness of plans, problems and propose solutions.
Performs independent analysis of internal and external data to support needs for business units. Prepare and present recommendations in presentations.
Mantains the highest level of collaboration, partnership, and ability to work with all levels of Popular.
Supervisory Responsibilities:
This Job has no supervisory responsibilities but in special circumstances may lead the work of others.
Education
Experience
At least two years related experience in business analysis or project coordination. Risk assesment experience is preferred.
Certifications / Licenses (Nice to have)
Business Analyst Certification
PMP
Microsoft Certified Professional (MCP)
Other Qualifications
Intermediate (Advanced is a plus) in the use of Office 365 Suite, including Word, PowerPoint, Excel and Power BI.
Proficient in using Visio and data managing tools such as SAS, Cognos, Power Pivot, among other.
Excellent written and verbal communication skills in Spanish and English.
Strong technical aptitude, analysis, and problem-solving skills.
Team player, comfortable with fast-paced, changing environment and ambiguity.
Process development and implementation experience.
Ability to define, aggregate and analyze business results for management decision making.
Demonstrated ability to take initiative, prioritize work, manage time, and respond effectively to a rapidly changing environment.
Process improvement oriented
Proficient knowledge on tools and methodologies such as design thinking, customer journey mapping, programming concepts and analytics.
Capability to collaborate in effective teams
Detail oriented and organized
Values
Passion for People
Succeed Together
Own Every Moment
Build the Future
Additional Requirements
The information provided here is only a general guide as to the nature of the position and does not constitute an exact description of the goals, tasks, duties and responsibilities of the position. The specific details of each position are described in the employee's performance evaluation.
Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.
If you have a disability and need assistance with the application process, please contact us asesorialaboral@popular.com. This email inbox is monitored for such types of requests only. All information you provide will be kept confidential and will be used only to the extent required to provide needed exemptions or reasonable accommodations. Any other correspondence will not receive a response.
As Puerto Rico's leading financial institution, we reaffirm our commitment to always offer essential financial services and solutions for our customers, including during emergency situations and/or natural disasters. Popular's employees are considered essential workers, whose role is critical in the continuity of these important services even under such circumstances. By applying to this position, you acknowledge that Popular may require your services during and immediately after any such events.
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Popular is an Equal Opportunity Employer
Learn more about us at www.popular.com and keep updated with our latest job postings at www.jobs.popular.com.
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