Business Analyst, Performance

DC Water And Sewer Authority Washington , DC 20319

Posted 2 months ago

The Authority is seeking a highly motivated Business Analyst, Performance.

I. SUMMARY: The Business Analyst, Performance will support the monitoring and evaluation of strategic initiatives, projects, and key success measures.

These projects will involve researching, collecting data, and engaging with stakeholders to help develop and enhance the Authoritys Performance Management Programs. The position will participate in the development of implementation initiatives that effect cost savings and improve operational efficiency. The position supports the development and implementation of business processes.

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbent(s) in this job. Incumbent(s) may not be required to perform all duties in this description and incumbent(s) may be required to perform work-related tasks other than those specifically listed in this description.

This job description is not a contract between the employee and the Authority. The job duties and essential functions may be changed at the discretion of the General Manager.


Supports the monitoring and evaluation of strategic initiatives, projects, and key success measures.

Participates in the development and implementation of strategic initiatives that effect cost savings and improve operational efficiency and quality.

Supports the development of annual targets and work processes that prioritizes existing and future projects to be consistent with business and strategic plans of the organization.

  • Monitors organizational performance to support efforts that ensure business units build internal capability for planning, performance measurement, and productivity analysis.

Builds reports, analyzes, and communicates results of performance data and its linkage to business and operational outcomes.

Manages the development and maintenance of a system to monitor business performance and analytics.

Oversees organizational performance reporting including development and publication of performance reports available to employees, leadership, and the public.

Responsible for evaluating strategic business plans with staffing models, and the annual budget process while identifying any potential operational concerns, and savings.

Supports the development and implementation of business processes, change management initiatives, performance measurement, and evaluating business maturity.

Partners in the participation of benchmarking initiatives and assists in identifying and addressing gaps.

Develops procedures and workflows to enhance internal controls in response to internal audits

Researches, collects, and reports data and results

Assists in drafting and recommending strategies and policies aimed at enhancing the enterprise performance management program

Assists in researching, conducting surveys, data collection, and staff interviews in addition to related data analysis and reporting

Performs other related duties and projects as assigned by the Executive Vice-President, Performance.

Supervisory Responsibilities:

Key Working Relationships: Interacts with senior level managers, department heads, and employees throughout DC Water; representatives from other organizations and agencies, and with the public.


The minimum qualifications listed below are representative of the knowledge, skill, and ability necessary for an individual to perform each essential function satisfactorily. Reasonable amounts of training are provided.

  • A Bachelors in Business Administration, or related field, from an accredited college or university and four (4) years of progressive experience related to organizational development, project management and innovation, or, an equivalent combination of education and experience.

  • An MBA is preferred.

  • Core competencies include:

o Thorough knowledge of the principles and practices of systems thinking, strategic management, strategic planning, performance measurement, project management, and organizational development.

o Knowledge of business analytics, predictive modeling and forecasting, quantitative and qualitative data analysis.

o Ability to effectively manage research, data analysis, evaluation trends, projections, and presentation of quantitative and qualitative data.

o Ability to communicate ideas effectively, build effective relationships, and work effectively with internal and external stakeholders, including staff, officials and public.

o Working knowledge of project management and corporate governance concepts.

o Demonstrated project/program management capabilities enabling an effective leadership role for large-scale strategic initiatives.

o Effective planning, written, and oral communication skills.

o Strong teamwork and interpersonal skills, including the ability to interact effectively with all levels of the organization.

o Diagnostic and creative problem-solving skills.

o Excellent analytical, facilitation, and negotiation skills.

o Strong visual presentation skills.

o Strong coaching and leadership skills.

o Demonstrated ability to work across organizations multiple departments/groups.

o Demonstrated ability to prioritize and accommodate multiple projects concurrently.

o Proficiency with a personal computer to perform extensive research, collect data, develop metrics, and assess/use a variety of programs to support performance management, reporting, and data visualization.


The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonabl

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Business Analyst, Performance

DC Water And Sewer Authority