Business Analyst (Operations And Policy Analyst 2 - 2 Openings)

Initial Posting Date:

07/01/2024

Application Deadline:

07/15/2024

Agency:

Department of Human Services

Salary Range:

$4,998 - $7,647

Position Type:

Employee

Position Title:

Business Analyst (Operations and Policy Analyst 2 - 2 Openings)

Job Description:

We are proud to be an Equal Opportunity Employer. We are actively working to build an equitable agency with the Equity North Star as our guide toward our vision of an agency free of racism, discrimination and bias. We believe that teams in which everyone can show up as their full authentic self are key to creating a thriving workforce that can better serve communities. We welcome members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to apply.

Are you a positive, up-beat, go getter who can adapt to change? Are you detail oriented? Have you always wanted to make a difference? Do you have experience performing requirement gathering and system design, and software testing? Has your background provided you with experience prioritizing/organizing your work? Do you have experience communicating clearly and cross culturally in writing, directly, or virtually at a level that each group can understand? Then, we want to hear from you!

We are seeking to hire two Business Analysts (Operations & Policy Analyst 2) to join our Office of Developmental Disabilities Services (ODDS), Business Supports Unit team.

Oregon Department of Human Services (ODHS), A place to belong and make a difference!

• When you join the ODHS, you join a community of over 10,000 employees dedicated to serving and helping Oregonians achieve wellbeing and independence through opportunities that protect, empower, respect choice, and preserve dignity.

• Connect with ODHS Employee Resource Groups (ERGs) and find a place to belong, build community and participate in shared learning. ERGs are employee-driven committees that support each other as well as the ODHS' overall mission and vision.

• We are committed to building an antiracist and equitable agency. Equity is foundational to our role as a human services agency, and we are committed to integrating equity into all we do. The Equity North Star has four points that explain the agency's goals related to equity, inclusion, and racial justice.

• We know that life is unpredictable and ODHS cares about keeping you well. Enjoy a work-life balance, 11 paid holidays a year, flexible work schedules, and competitive benefits packages including health, dental, vision and much more!

• Studies have shown that women, people of color, and people with disabilities are less likely to apply for jobs unless they meet every one of the qualifications listed. We are most interested in finding the best candidate for the job, and that candidate may be one who comes from a less traditional background. We would encourage you to apply, even if you don't feel you meet every one of our qualifications listed.

What you need to qualify

Five years of professional-level evaluative, analytical, and planning work experience.

Education in Business or Public Administration, Behavioral or Social Sciences, Finance, Political Science, or health, human, or social services, or similar degree will substitute for experience based on the following:

• An associate degree in any of the listed areas substitutes for 18 months of experience.

• A bachelor's degree in any of the listed areas substitutes for three (3) years of experience.

• A master's degree in any of the listed areas substitutes for four (4) years of experience.

• A doctorate degree in any of the listed areas substitutes for five (5) years of experience.

Essential attributes

We are looking for candidates with:

• Experience performing software testing.

• Attention to detail.

• Experience communicating clearly and cross culturally in writing, directly, or virtually at a level that each group can understand such as information technology developers, system end users, vendors, leadership, etc.

• Experience working independently with little direction in a high-volume workload environment.

• Experience prioritizing/organizing your workload including handling multiple tasks at one time with varying levels of complexity, seamlessly shifting between priorities, managing changing priorities, and meeting deadlines.

Preferred Attributes

This attribute is not required to be competitive; it is a plus.

• Experience working in eXPRS.

Please be sure to clearly describe how you meet the essential attributes and the preferred attributes, if you have them, within your application materials. The essential attributes will be used to determine which candidates will be selected to move forward in the process.

Please note that a cover letter describing how your background meets the qualifications and each of these attributes is required. Please see the application instructions and requirements section for more information.

Your duties at a glance

The Office of Developmental Disabilities Services (ODDS) provides opportunities to link services for Oregonians who have intellectual and/or developmental disabilities. ODDS is responsible for the development and administration of programs that support children and adults with intellectual or other developmental disabilities to remain in their own home or community. As part of its function, ODDS oversees an array of services including but not limited to residential, in-home, employment, family support, crisis, and case management delivered through a state field structure or agreements with county governments or subcontracted agencies.

This responsibility is carried out by our Business Supports Unit through the provision of such activities as:

• Providing online access to services for IDD individuals and their providers.

• Service Delivery Transformation (SDT).

• Provides Technical Support for the eXPRS system.

• Change Management.

• Stakeholder Engagement.

• System Analysis.

• Strategic Technology Plan.

The ODDS Business Supports Unit supports automation improvements and system analysis of the eXPRS system, delivering solutions and results to Oregonians and ODDS caseworkers. This unit supports the information technology used by ODDS Programs and staff. The systems are designed to ensure the Program's mission/goals/programs and business practices are supported by information technology and for ensuring providers are paid accurately and timely.

As the Business Analyst you will work with and collaborate with ODDS program staff and agency information technology staff to perform testing all levels of IT system changes.

This includes:

• Participating in all phases of business and automated systems projects including planning, risk assessment, design, development, test plan development and execution, training, implementation, and documentation to ensure the projects meet business requirements.

• Performing user acceptance testing (UAT) during testing cycles.

• Writing test plans and reporting testing progress.

• Providing Tier 3, high-level technical expertise, and advice.

• Assisting a wide variety of individuals/organizations such as state employees, agencies, providers, and other business analysts in troubleshooting/resolving operational issues in our technical environments and in developing their own technical expertise.

• Researching and answering procedural and systems questions from state and federal partner agencies, client advocates, governor's office, field office staff, Community Developmental Disabilities Programs (CDDPs) and Brokerages, and all levels of agency staff.

• Collecting and analyzing data, identifying, and resolving problems related to business needs and computer operations.

Working conditions

• Working remotely will be considered in filling this position. Your official workstation will be at our Salem office but the opportunity for remote work at a local office or other remote location will be considered depending on work performance and business need. The ability to report to Salem is required when business or operational needs are dependent on onsite activities.

• You will work in a high-pressure environment resulting from high volume workload, difficult timelines, and competing priorities.

• The scope and priority of projects must be monitored, and frequent adjustments are required.

• Additional hours are required during peak periods.

• Requires occasional travel with overnight stays.

• Requires a valid driver's license or other acceptable form of transportation.

Application instructions & requirements

Your resume and cover letter are the perfect opportunity to highlight your interest in the position and demonstrate your skills, lived and/or work experience that shows you are an excellent candidate for the position.

• Attach/upload a resume that demonstrates how you meet the qualifications. The information you include in your resume will be used to determine if your materials show that the qualifications are met.

• A cover letter is required. Attach/upload a cover letter that describes how your background meets the listed qualifications, each of the essential attributes, and if you have the preferred attributes, please also describe your experience in this area. The information you include in your cover letter will be used to determine if your background meets the essential attributes and if your materials will move forward in the process.

• Please attach/upload your documents in the "Resume / CV" section of the application. If you are unable to attach/upload your documents, please email them to Rebecca.A.Wilson@odhs.oregon.gov prior to the listed close date and we will attach them to your application for you. Please include the following information in your email: REQ-160323 Operations & Policy Analyst 2 (Business Analyst) opening.

• After you submit your application, you will have additional tasks to complete in Workday. Please continue to check your Workday account throughout the recruitment process.

Additional requirements

• Finalists for this position will be subject to a computerized criminal history and abuse check. Adverse background information will be reviewed and could result in withdrawal of a conditional job offer or termination of employment.

• The Oregon Department of Human Services does not offer visa sponsorship. Within three days of hire, you will be required to complete the US Department of Homeland Security's I-9 form confirming authorization to work in the United States. ODHS will use E-Verify to confirm that you are authorized to work in the United States.

Helpful information

• This position is represented by the Service Employees International Union (SEIU).

• This recruitment may be used to fill future vacancies.

• Have questions about Workday, and want some tips on understanding the state application process? Check out our Oregon job opportunities page.

• If you need an accommodation under the Americans with Disabilities Act (ADA), have questions or need assistance with the application process, please contact Rebecca Wilson via email at Rebecca.A.Wilson@odhs.oregon.gov or call/text at (503) 881-9248. Please be sure to include the job requisition number, REQ-160323.