Business Analyst

Location Designation: Hybrid - 3 days per week

This position primarily involves a hybrid work schedule - working remotely: Monday & Friday / on site: Tuesday, Wednesday and Thursday.

Within Institutional Life at New York Life, you'll join a team dedicated to providing tailored life insurance solutions for businesses and organizations of all sizes. From corporate-owned life insurance (COLI) strategies to bank-owned life insurance (BOLI) programs, your work contributes to the financial well-being of countless institutions and their stakeholders. By designing customized life insurance solutions, you will empower institutions to invest in their long-term goals with confidence, fostering stability and growth for generations to come.

Build a purpose-driven career:

Our employees take pride in being part of a company that is committed to doing the right thing for customers and improving local communities through our culture of employee giving and volunteerism.

When you join our team, you'll have the opportunity to grow your career while developing personally and professionally through various resources and programs. Most of our employees enjoy a blend of both remote and in-office work flexibility.

We invite you to bring your talents to New York Life! In our new Overland Park, Kansas office, we are seeking a highly talented and driven Business Analyst to join our dynamic, high-performing team focused on modernizing our technology ecosystem and transforming our business processing capabilities that support our institutional clients in an industry leading business unit, Institutional Life (IL). IL offers sophisticated life insurance products in the Bank Owned Life Insurance (BOLI), Corporate Owned Life Insurance (COLI) and Corporate Sponsored markets.

Role Overview:

This role is on the Technology team working on our innovation roadmap which focuses on eliminating points of friction within our diverse platform portfolio, simplifying our business processes, building more scalable applications, and modernizing our core policy administration system capabilities. We are looking for a highly organized problem solver that has a track record of working collaboratively with a cross-functional team to modernize, transform, and maintain our foundational ecosystem. The individual should have a business product owner mindset and must be skilled in communicating across workstreams, project teams, functional teams, and up to senior leaders. The Business Analyst position will gather and document business requirements from business areas requesting system enhancements, communicate changes to the appropriate software development teams (vendor and internal), and validate the quality of those deliverables.

The Business Analyst is a critical role on the delivery team supporting our core Policy Administration systems that house critical data and perform calculations on our product portfolio. The position will challenge your strategic, analytic and team-building skills, and require perseverance to overcome various types of obstacles. It is an excellent opportunity for a highly competent, driven, "team-first" professional to join an organization in the midst of a multi-year journey to transform an industry leading business through technology innovation.

What You'll Do:

• Translate requirements into clearly defined and easily understood documents, including project charters, use cases, process flows, business requirement documents, and user stories.
• Collaborate with stakeholders from multiple disciplines to create alignment on how their objectives are enabled through program requirements
• Solicit business input to iteratively refine project scope to effectively deliver desired business value within aggressive program timelines
• Partner with architects and technical leads to design solutions that satisfy business requirements and align with NYL technology principles
• Provide quality assurance testing guidance to development partners and perform User Acceptance Testing to ensure high quality of solutions delivered.
• Support Business Leads with the development of a roll-out strategy and change management plans for platform releases and transitions to new technology solutions.
• Partner with Business Product Owners to define business requirements and representing our business as a proxy with our technical delivery teams.
• Develop business cases for specific solution features to help prioritize and sequence phases of the delivery roadmap
• Troubleshoot platform production issues and business user questions in support of our technical production support team

What You'll Bring:

• Experience successfully building strong partnerships to work both independently and as a collaborative team player who is highly proficient in working across organizations and with cross-functional teams.
• Highly flexible and adaptive to changing priorities and managing multiple simultaneous commitments on time, on budget and with quality.
• Excellent analytical skills, independent thinking, and ability to exercise prudent judgment; ability to identify problems, issues and risks, and implement solutions before they impact project and program timelines.Minimum 2 years of Business Analysis, Quality Assurance Testing or related experience.
• Experience with Life Insurance calculations, such as Guideline, CVAT, COI preferred. Or financial industry experience with registered and exempt funds.
• Bachelor's degree in a related field preferred
• Excellent interpersonal, written, and verbal communication skills to bridge / facilitate efforts between technical and business teams
• Passionate about process improvement and proven ability to creatively solve problems
• Highly motivated self-starter demonstrating integrity, initiative, and innovation qualities
• Strong critical thinking skills and attention to detail
• Preferred experience: SharePoint, MS Project, Outlook, Intermediate Excel, Word, PowerPoint, Visio and SQL
• Knowledge of Agile, QA, & Support tools such as PractiTest or JIRA preferred.
• Knowledge of SAFe delivery practices a plus

Travel Requirement: 10%

This position primarily involves a hybrid work schedule - working remotely: Monday & Friday / on site: Tuesday, Wednesday and Thursday.

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Pay Transparency

Salary Range: $55,000-$80,000

Overtime eligible: Exempt

Discretionary bonus eligible: Yes

Sales bonus eligible: No

Actual base salary will be determined based on several factors but not limited to individual's experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.

Our Benefits

We provide a full package of benefits for employees - and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work. Click here to discover more about our comprehensive benefit options or visit our NYL Benefits Site.

Our Diversity Promise

We believe in a diverse workforce because it is our mission to advocate for the financial security and success of people in every community. This is why diversity, equity, and inclusion (DEI) are guiding principles that are embedded in our brand and our culture. Click here to learn more about how we have been recognized for our leadership.

Recognized as one of Fortune's World's Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of www.NewYorkLife.com.

Job Requisition ID: 90968